Email adress used for notifications

Hello,

I need your support regarding the email notification about activities to the user. I very often have the situation that the user is not logging in and answering the communication within ES – a lot of them are answering directly using their local mail app.

In this case the webmaster is receiving the emails and not the addressed user from the communication.

Is there a way to handle this? I would like to use an email address for this kind of notification where e.g. an error message is shown after answering from a user’s personal mail client….

Thanks for your support!