Response Time
24 — 48 hours
My users are reporting they are receiving a message in EasySocial that indicates:
"Your profile is 98% complete. Complete your profile now."
This message is an error in 100% of the cases I have checked in the backend EasySocial>Users>select a user to view profile or created as a test user. See Additional Message posted below for testing details.
See EasySocial>Settings>Registration>User_Profile
My system:
a. is set to display this message when required fields have not been completed.
b. does not check/include optional fields.
My registration process:
a. has both required and optional fields.
b. won't allow a user to "Submit" a registration unless all required fields have been completed.
As a result of my system settings, no user following the steps listed in the "Additional Message" posted below, should be allowed to complete registration nor result in a message indicating 98% complete. See attached screen capture.
Proposed Solution:
The only explanation I can imagine is that the complex features of the password field (no data - blank for security purposes) is counted in the calculation and should not be included in the calculation since the field is encrypted and a hidden value. Although the profile picture and profile cover are not required, the system might be expecting these to have a file. Any other solution would suggest simple math error.
Your feedback on this matter would be appreciated. Since our system uses the registration process for professionals world-wide to apply for professional education courses, they are concerned that the percentage indicates a missing element in the registration process and causes needless conversations to re-assure users that 98% means 100%
.
Todd
"Your profile is 98% complete. Complete your profile now."
This message is an error in 100% of the cases I have checked in the backend EasySocial>Users>select a user to view profile or created as a test user. See Additional Message posted below for testing details.
See EasySocial>Settings>Registration>User_Profile
My system:
a. is set to display this message when required fields have not been completed.
b. does not check/include optional fields.
My registration process:
a. has both required and optional fields.
b. won't allow a user to "Submit" a registration unless all required fields have been completed.
As a result of my system settings, no user following the steps listed in the "Additional Message" posted below, should be allowed to complete registration nor result in a message indicating 98% complete. See attached screen capture.
Proposed Solution:
The only explanation I can imagine is that the complex features of the password field (no data - blank for security purposes) is counted in the calculation and should not be included in the calculation since the field is encrypted and a hidden value. Although the profile picture and profile cover are not required, the system might be expecting these to have a file. Any other solution would suggest simple math error.
Your feedback on this matter would be appreciated. Since our system uses the registration process for professionals world-wide to apply for professional education courses, they are concerned that the percentage indicates a missing element in the registration process and causes needless conversations to re-assure users that 98% means 100%
.Todd
18 Replies
The replies under this section are restricted to logged in users or users with an active subscription with us
