EasySocial message counter and multiplied messages

Hi support,

We face an issue for some time now that it got worst the last days (the latest problem perhaps is due to the recent EasySocial update). In addition, we performed some customizations with cometchat and again this might be one of the reasons that caused the problem.

The problems are:

1. Once a message is sent either through the EasySocial conversations either through cometchat the same message is sent 2, 3, 4, 5 or more times as per the attached photo. In order for you to check it immediately please refresh your page once you send the message - then the same message will be resent more times.

2. The EasySocial message counter continues to show many unread messages although these messages have been viewed.

Please note that in order to access the EasySocial conversations you have to click on the "view all" messages on the messages dropdown, because if you click on a message on the dropdown then the cometchat window pops up as this is one of the customisations performed.


Regards,