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24 — 48 hours
Very strange issue.
When creating a blog on the iPhone 6, user trys to "add cover" (photo) to a new blog post. We tested this several times. There are certain photo albums that will not upload the photo, but some will. For example, she can upload a screen shot photo from her phone, a dropbox photo from her phone but in several other albums on her phone, she gets the error "file not allowed". I have attached a screen shot.
Now I have checked the file types, sizes, etc. and all of them are basically the same as the screenshots and if she takes a photo. They also save in the same album. So in other words, screenshots and photos she takes right away are in the same album of the other photos that will not upload.
I notice her .jpgs have the .JPG (captials) on some of the extensions. I added that one to the "allowed file types" in the media section in the easyblog setting just incase, and it still doesnt work.
Not sure what to do.
Thank you in advance.
When creating a blog on the iPhone 6, user trys to "add cover" (photo) to a new blog post. We tested this several times. There are certain photo albums that will not upload the photo, but some will. For example, she can upload a screen shot photo from her phone, a dropbox photo from her phone but in several other albums on her phone, she gets the error "file not allowed". I have attached a screen shot.
Now I have checked the file types, sizes, etc. and all of them are basically the same as the screenshots and if she takes a photo. They also save in the same album. So in other words, screenshots and photos she takes right away are in the same album of the other photos that will not upload.
I notice her .jpgs have the .JPG (captials) on some of the extensions. I added that one to the "allowed file types" in the media section in the easyblog setting just incase, and it still doesnt work.
Not sure what to do.
Thank you in advance.
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