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Duplicated, incorrect charging. Payments don't register.

Piotr Jankowski · ·
10:37 PM Friday, 14 May 2021
Low
We're currently facing an issue where our PayPlans plugin started charging our clients multiple times in a row (should charge once per month).

It's also no longer registering payments and it hasn't been generating invoices for the past month.

We're struggling to find a place in code where we could debug this functionality.

Do you have any suggestions on how we could tackle this problem?
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