UPDATES EasyBlog 6.0.11 Released! Update to the latest version now!

Helpdesk

Your Time
Our Time
Response Time
24 — 48 hours
We strive to provide the fastest ever response possible. However, we are not super beings.

Allow at least 24 — 48 hours
  Support is offline
It is currently off working hours and most of us aren't around

Rest assured that we will get back to you as soon as the day starts tomorrow!
It is currently a public holiday for us from where we are at.

There may be a delay in our responses but rest assured that we will be back at full speed when we are back to the office.
  Support is offline

Deleting files when uploading new content

ACV multimedia · ·
9:19 PM Friday, 02 October 2020
Urgent
Hello, we are desperate about this issue. We've been using Easyblog for years and this hasn't happened to us before, and after it's happened to us 3 times we already think it's some kind of bug. The thing is that when a user with the role of "administrator" uploads a new video within a content will delete .MP4 files automatically... we have tried to reproduce the error but we can't because apparently it doesn't happen always, or there is something in the browser of that user that affects... BUT I DON'T KNOW HOW!

I don't know if something similar has happened to you before or by saying this I give you some hints. They always update from the backend.

Thank you
The replies under this section are restricted to logged in users or users with an active subscription with us