Response Time
24 — 48 hours
Everytime we make a change to a Plan, all the related settings are reset or removed..
For example, I made a change to our 1-month plan (I just opened and saved, no actual change) and the following items became unselected:
2 x Payment methods
2 x Apps (Joomla usergroup and Easysocial profiletype)
4 x Email notifications
Surely this isn't how the system is supposed to work?
Must I go and recheck EVERY setting in every app, payment or notification option just because I made a change to a plan?
For example, I made a change to our 1-month plan (I just opened and saved, no actual change) and the following items became unselected:
2 x Payment methods
2 x Apps (Joomla usergroup and Easysocial profiletype)
4 x Email notifications
Surely this isn't how the system is supposed to work?
Must I go and recheck EVERY setting in every app, payment or notification option just because I made a change to a plan?
1 Replies
The replies under this section are restricted to logged in users or users with an active subscription with us
