Can't get FFMPEG to process videos

I am having trouble with videos processing. The encoding gets stuck at zero no matter what I do and how far I search.
I have been in contact numerous times with my server. They have given me the best ffmpeg they can, which should be the v.2.8.x ffmpeg.

This is the information they gave me;

This static ffmpeg version is linked to the previous filepath we had sent you:
/usr/local/bin/ffmpeg-new

Here is the full output for this specific ffmpeg version:
# /opt/icert/bin/ffmpeg-new -version
ffmpeg version N-45774-g223f3dff8-static https://johnvansickle.com/ffmpeg/ Copyright (c) 2000-2018 the FFmpeg developers
built with gcc 6.3.0 (Debian 6.3.0-18+deb9u1) 20170516
configuration: --enable-gpl --enable-version3 --enable-static --disable-debug --disable-ffplay --disable-indev=sndio --disable-outdev=sndio --cc=gcc-6 --enable-libxml2 --enable-fontconfig --enable-frei0r --enable-gnutls --enable-gray --enable-libfribidi --enable-libass --enable-libfreetype --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-librubberband --enable-libsoxr --enable-libspeex --enable-libvorbis --enable-libopus --enable-libtheora --enable-libvidstab --enable-libvo-amrwbenc --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxml2 --enable-libxvid --enable-libzimg
libavutil 56. 15.100 / 56. 15.100
libavcodec 58. 19.100 / 58. 19.100
libavformat 58. 13.100 / 58. 13.100
libavdevice 58. 4.100 / 58. 4.100
libavfilter 7. 18.100 / 7. 18.100
libswscale 5. 2.100 / 5. 2.100
libswresample 3. 2.100 / 3. 2.100
libpostproc 55. 2.100 / 55. 2.100

Any help would be so very much appreciated! =)
Thank you guys!