Billing Problem Again!!!!!!!!!!!!

We just renewal our Easy Social subscription and purchased Komento Pro also. Over the last 4 days we have not been able to download Komento Pro because it was not added to our dashboard. We have submitted two support tickets outlining the problem and yet our account has not been updated!

We don’t want Stackideas to double bill us! Especially when I have already sent you our order numbers for Komento Pro and Easy Social Pro Renewal. If you look in the dashboard auto billing is active so on May 15, your system will submit a request for payment and Fast Spring will try to charge our charge card thus double billing us when we have already paid for another 6 months subscription!

For now I am going to disable auto billing in our dashboard, in order to prevent Stackideas from double billing us! But let me be clear while I am disabling the auto bill option, it does not mean I am canceling our current subscription or the renewal subscription we already paid for 4 days ago. Again I am disabling the option Stackideas have active in it system in order to prevent being double billed!

Our current subscription will end on May 15, 2014 we do hope your company is able to update our account by then…


Mylene/Charles