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API Error When updating Komento

Federico Dantoni · ·
8:40 AM Monday, 18 July 2022
Normal
I just purchased a new license for the komento component.
But when I try to upgrade to the new version from my Joomla I get the following error:

"Error updating component when using the API from Joomla. Please try again."

I do not know if that is because instead of renewing I bought a new subscription.
How do I get around this issue?

I'm using Joomla 3.10.10 and going from komento Version: 3.1.5 to Latest Version: 4.0.3.

Thank you,
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