Response Time
24 — 48 hours
Hi,
This is my first installation of Komento and I get an error that my API is not active:
Sorry, but the system is unable to located any purchases from your account. If you have already purchased and still facing difficulties installing, please contact our tech support.
How can I fix this issue?
When I try to use the directory installation. I get this error:
Initializing Database Failed
Sorry, there was some errors when trying to extract the queries.zip file. Please contact our support team.
Hope you can help me.
Kind regards,
Lumiga
This is my first installation of Komento and I get an error that my API is not active:
Sorry, but the system is unable to located any purchases from your account. If you have already purchased and still facing difficulties installing, please contact our tech support.
How can I fix this issue?
When I try to use the directory installation. I get this error:
Initializing Database Failed
Sorry, there was some errors when trying to extract the queries.zip file. Please contact our support team.
Hope you can help me.
Kind regards,
Lumiga
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