UPDATES EasyBlog 6.0.11 Released! Update to the latest version now!

Helpdesk

Your Time
Our Time
Response Time
24 — 48 hours
We strive to provide the fastest ever response possible. However, we are not super beings.

Allow at least 24 — 48 hours
  Support is offline
Our team is away during the weekend. Some answers may already be available on our documentation

Rest assured that we will get back to your posts as soon as the week starts!
  Support is offline
I have a unique problem right now where a user has told me she is receiving three emails each time we sent one. And, this is not the problem I had previously. The problem I had previously was because I had two copies of my site on test servers and the cronjobs were running on the real site and the two test sites so we were sending out three emails to everybody, every time.

Now, I only have heard from one of our blog subscribers that she is receiving duplicates. I have queried the mail server which is a gmail account and sure enough this user is receiving duplicates. I have searched for some other users and they are not.

I searched through the EasyBlog Subscribers list and found that this subscriber is only subscribed once and is subscribed to the "Entire Site". This is not an EasySocial user but is just somebody who is subscribing to blogs.

Something else I noticed is that most of my subscribers are subscribed three times to the Entire Site. I am assuming this is not right and that I should be deleting two of the subscriptions for each of these users. I am not sure how they are subscribed three times but wonder if maybe this was caused when we had the test sites that were sending out emails?

Any insights you have into this will be appreciated.

Sean Carney
The replies under this section are restricted to logged in users or users with an active subscription with us