Response Time
24 — 48 hours
Hello. More then few week ago, after updating to ES3.2.18 (3.2.20) users sometimes get problem:
1) while creating vodeo (upload)
2) or while editing video (upload)
encoding stack on 0% on different type of devices and browsers.
Some users also add that in fact video will be encoding. But for it need to wait and close / refresh page.
For example when I edit uploading video (and upload another file) and see 0% I just wait and that reopen video link and can see that video already encoded.
Can you please check it?
Thanks.
1) while creating vodeo (upload)
2) or while editing video (upload)
encoding stack on 0% on different type of devices and browsers.
Some users also add that in fact video will be encoding. But for it need to wait and close / refresh page.
For example when I edit uploading video (and upload another file) and see 0% I just wait and that reopen video link and can see that video already encoded.
Can you please check it?
Thanks.
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