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Technical Support: Help us help you better

Technical Support: Help us help you better

Besides continuous product development, we strive to provide the best support experience our users can get. Everyday, we get dozens of support requests in different levels of complexities, both big and small. Over time, we have seen some of our users seeking support get frustrated due to the urgency of the technical support.

Documentations is a good place to start if you are a new and require some basic steps like getting started or even installing our Joomla extensions, hardware and software requirements, etc.

Not finding what you want? Our discussion forum is the next best thing for users like you connect with us and interact with one another. You're bound to find tips and tricks that may have shared by an experienced user in the forum itself.

Still unable to resolve your issue? Our friendly technical experts are just an email away. To help us serve you better, please have the following ready before you send that email to us:

  1. Error messages that you encounter, copy that and show it to us
  2. Screen shots of the issue(s)
  3. Access to your FTP -- the username and password

By providing us with the above items, it will help us understand your questions and allow us to come back to you sooner; providing you with the best solution that you need.

Getting help is easier if you help us to help you better.



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