Helpdesk will be rebranded to CRM

Helpdesk will be rebranded to CRM

In our quest to provide top-class service to our loyal users, we will be upgrading our helpdesk system to the latest version. It will now known as CRM or customer relationship management. If you noticed, we are currently using helpdesk to manage all email correspondence regarding technical support or pre sale inquiries. It is tools like this that contributed to our work efficiency hence what you are getting is smooth and speedy response from us. We will also be introducing SLA's in time to come to back our world class support.

The new StackIdeas CRM will now be located at https://crm.stackideas.com/ . The move will take place on 2nd of May 2012 (GMT 0). Please remember to update your bookmarks to this new address. The old helpdesk will be redirected to the new CRM after the migration.

Users who have subscribed to our technical support can login to the helpdesk using the same credentials when you login to our Downloads page to download our components. Click on Submit a Ticket to send us inquiries. You can also refer to our Support Policy page so identify the scope of support that we provide at http://stackideas.com/support.html

 

 

Comments (2)

I too have been talking to Kayako for the last few weeks to purchase Resolve for my office Help Desk, I haven't fully decided if we are going to go with them but I did find another today that I'm going to look over. Which is http://www.invgate.com/en/ if your still looking that is. I'm waiting on an email back from them with demo information now.

I've used the Demo of Kayako for the last few weeks and I've enjoyed it, great software and very customizable.

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Thanks for the info Fred! We were also previously considering Sirportly which runs on Rails. Pretty cool support desk too.

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