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24 — 48 hours
We strive to provide the fastest ever response possible. However, we are not super beings.

Allow at least 24 — 48 hours
  Support is offline
It is currently a public holiday for us from where we are at.

There may be a delay in our responses but rest assured that we will be back at full speed when we are back to the office.
  Support is offline
When user logs in via ES native app, the stream "is online now" generated multiple times on ES timeline as the user performs actions on mobile app.

For example, when we navigate to menus, view feeds, etc, the stream "user is now online" continues to be generated almost ever minute
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