StackIdeas New forum and EasySocial 1.4.4 Bugs Fixed

StackIdeas New forum and EasySocial 1.4.4 Bugs Fixed

The All New Forum 

You may have noticed some changes in our forum. Let me introduce you to the all new forum that was released today. A big shout out to our developer team, who has been working hard on improving and perfecting our site. Well done team! ;)

With the updates on the forum, it comes with a neater and more organized layout. To create a ticket, key in all necessary details as shown in the images attached. So our technical support guys have the sufficient information to address and rectify your issues. :) 

 b2ap3_thumbnail_new-feature.png

b2ap3_thumbnail_post-ticket-newlook.jpg

 

Private Tickets

Customers have the option to post their inquiries privately or openly. Private tickets will only be visible to Stack Ideas support staffs. 

*To post a private ticket, tick private ticket box, note that your private tickets will be shown in 'My Posts'.

b2ap3_thumbnail_how-to-make-ticket-private.jpg


Priority Tickets

To ensure that all customers are treated fairly and equally based on the plans that they have subscribed to, you can now set a priority for your ticket when needed. If you are only posting non critical questions, you could set it at a lower priority. This allows our moderators to know which are urgent critical issues that needs to be resolved first.

With the priority tickets in place, we have also restricted which priority level a user can choose when submitting a ticket. It is now categorized under the following

  • Low Priority (Users with any subscription plan can set this priority level). We guarantee a response within 72 hours.
  • Normal Priority (Users with any subscription plan can set this priority level). We guarantee a response within 64 hours
  • High Priority (Users with Professional level subscription plan can set this priority level). We guarantee a response within 48 hours.
  • Urgent Priority (Users with Unlimited level subscription plan can set this priority level). We guarantee a response within 24 hours.

 

 b2ap3_thumbnail_post-ticket-priority2.jpg

We would appreciate your feedbacks and suggestions in regards to our new forum. Click the button below ;) On a side note, we have also just released EasySocial 1.4.4 with some bug fixes and new functionality for group filters as well.

  Feedbacks & Suggestions  View EasySocial Changelog

 

Comments (21)

The new forum is great

- Easier to find stuff in categories (more focused)
- I can search my own posts with ease (there were issues in the past)
- I can bookmark my own posts which is cool. Have already done so.
- The subscribe button is great.
- General cleaner and more pleasant to look at

Great job if you ask me

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  Comment was last edited about 1 year ago by Paul Murray

Thank you Paul Our designers placed a lot of thoughts in the forums layout and all credits should go to them.

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New forum rocks - well done on that.

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Thank you James!

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Excellent forum Team Stacks!! Your products and services are getting better and better each day.

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  1.    santi pink

Thanks Santi

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Excellent forum.
Beautiful, stylish, comfortable...

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  1.    user23

Thank you

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Looks great. Is it still based on EasyDiscuss? Will this layout and template be available in the main package at some point in the near future? It really would take EasyDiscuss to a new level.

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Yep, it's still based on EasyDiscuss and yes we will build a layout which looks similar

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I don't think the new "Priority Tickets" feature is of any use, because your awesome support replies to the least urgent threads within a few hours after its posted

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  1.    Akash

Thanks Akash, we have an amazing support team!

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Excellent Guys,

Your product and support are the best!!! please start develop Joomla templates

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  1.    Darwin Castro
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  Comment was last edited about 1 year ago by Akashlal
  1.    Darwin Castro

Thanks Darwin

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404 dude

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  1.    Darwin Castro

Oops sorry, here is the correct link http://stackideas.com/blog/wanderers-the-complete-joomla-template
Copy paste the link in address bar if it doesn't work

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LOL, thanks dude

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  1.    Darwin Castro

Thanks Akashlal, you're awesome!

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What to expect in the coming weeks and months?

Hey StackIdeas team, you have been quiet the last few weeks with only a few blogs about deals and not much about current development and what we can expect to see. Can you post something to entertain our brains?

Thanks,
James

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  1.    James

Hi James,

So sorry for the delay in this reply. The dev team has been busy with the development of EasyDiscuss and EasyBlog at the moment.

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