Komento Free version will be retired

Komento Free version will be retired

It is unfortunate that I have to announce this but starting from today, Komento will no longer be provided for Free. There are a couple of reasons behind this move but we have no choice but to end the support for the free version of Komento.


Here's why we have decided to retire the free version:


Expectations from free users

We tried to manage the expectations from users who downloaded Komento for free for the past 6 months but it didn't turn out well. We have been constantly abused by words from users who downloaded the free version and demanded that we help them to fix their site. They also threatened to post a bad review on the JED for not assisting them.

 

Unfair for other paying users

Because of these users who took heavy advantage of our awesome support, this caused more backlogs to Komento tickets and it is unfair to users with an active subscription.

 

It's becoming costly

All 3rd party extensions which are compatible with Komento are also constantly being updated hence it will be rather expensive for us to bear all cost for Komento development :( Therefore it will be of tremendous help for Komento users to contribute into our project, so we can continue exploring the possibilities to further improve with each release. 

 

Let's welcome Komento 3.0

Also, I would like to take this opportunity to share with you guys that works are already underway for Komento 3.0 into making it much more robust with extremely beautiful and modern UI with performance optimization. You could post your suggestions or feedback on our Feature request page on what should be improved on 3.0

 

Thank you for understanding and I would like to take this opportunity to Thank users who have been actively supporting the project. Komento 3.0 will be the best release ever :)

 

Comments (37)

  • Sabih

    about 2 months ago

    It makes me sad seeing people can not appreciate something that is free. On the other hand your products and support are outstanding. Therefor it is totally reasonable to get paid.

  • Mark

    about 2 months ago

    Yeah, too unfortunate. Not an easy decision to make but we have to. Thanks for understanding, much appreciated.

  • Paul Murray

    about 2 months ago

    Yes sad news indeed but 100% understandable! What I also find hard to understand is that Komento is the simplest of all Stackideas components by a long shot. Even as a paying subscriber I have required almost zero support for it!!! IMHO it is as easy as it gets :p

    To be honest I do not really know what I would want from Komento 03. All I know is that Easy Discuss is overkill for my site at the moment and that any thing that will tie conversations together in EB & ES be that a commenting system or a light weight discussion system?!?!...maybe one and the same? Would be good?

    One last thing. Maybe rename it Easy Komento :D

    Comment last edited on about 2 months ago by Paul Murray
  • Benoit Gonneville Damme

    about 2 months ago

    I support that move 100%, you guys should not have to endure those kind of behavior.

    Also, I'll add it in the suggestion page, but I think you guys have all it takes now to transform Komento into the best Reviewing component on the market! Add review feature and Komento is a one stop component for using it with Zoo or other CCK.

    Dooooo it ;-)

    B.

  • Mark

    about 2 months ago

    Thanks mate! This is just what we need and therefore, http://stackideas.com/blog/easysocial-2-0-alpha-available-now :)

  • Josh Lewis

    about 2 months ago

    While I really enjoy free stuff, I completely agree with this move. :) I've seen people unfairly review free extensions that were well supported due to them not getting extensive support (unearned). Support and quality extensions is more important in the long run. It was quite gracious of you guys to have Komento free all these years, I still think that it did help bring in public awareness to Stackideas which is a good thing. :D I remember using Komento before version 1.0 and being extremely excited about how well it functioned compared with the other comment extensions.

  • Mark

    about 2 months ago

    Thanks for your support Josh, greatly appreciated. This is just one of the hardest decision for us to make but with the way things are turning out and the expectations of "free extensions", we had to :(

  • Sam Famma

    about 2 months ago

    Giving something for nothing always opens the doors for free loaders that exhaust you financially and mentally. Stacks has premium products and service so if they want both they should be paying for it. Holding stacks for ransom is unfair play. For every bad comment I see posted on Jed I will reply with a good comment and the rest of the faithful should do the same.

  • Mark

    about 2 months ago

    We are actually requesting the JED to switch Komento to Paid instead of Free but the ticket hasn't been answered yet. I guess most of them are pretty occupied but when they make the switch, all good and bad reviews would be removed.

    It's a good fresh start for Komento and for us to proof that we deserve better :)

  • Sam Famma

    about 2 months ago

    Mark I have worked with many extensions and developers over the years, in my books your on the very top of the list in product design, functionality, customer interaction and service. You definitely deserve respect you have earned it.

    The people that like to take advantage of others never get anywhere in life. Stick to your guns and let them pay if they want Stack products.

  • Mark

    about 2 months ago

    Amazing, this is what keeps us going :) People who understands and appreciates!

    Thank you guys!

  • Marc Bills

    about 2 months ago

    I believe that free must be free.....its something offered with no guarantees and you can use it (or not) at your own preference.
    And just like you, we have been burnt with "free" offerings which end up absorbing pretty much all of your available time and resources. The mind-set out there seems to be "its free, so so I expect all the support to be free too. But if you expect me to pay, I won't use your product!"

    Stackideas, you don't need to offer any of your products for free.
    If its good enough to use on a professional website, its good enough to pay for. And your products fit the bill.
    I run a professional business.....I gladly pay for quality products because my business depends on the products you build.

  • Mark

    about 2 months ago

    Thanks for your insights on this Marc, it is very fortunate to know that most of you also share the same idea that we have :)

    Thank you!

  • Philidia

    about 2 months ago

    I have a question about this Komento 3.0. In the past, I posted on the boards an issue with the reply button, that vanishes when we reach the max level of replying. The answer was that the way Komento is coded doesn't allow to have this button at the max level. So, do you plan to change "the base" of Komento, or is it only an evolution of what's already existing?

    I'm asking because it's for me the less ergonomic thing in Komento, and people on my website reported it many time, because it forces them to go back the previous level of reply to add an answer below the comment they want to answer, and can't allow a good notifications/activities section, since people don't know when someone replied to their comment. If not, I just hope a "Quote" button can do the job instead of a reply button (I posted it on the voices a while ago).

    About the end of the free version, well... I'm still surprised that you provide support for people who didn't pay for it. Not saying it's a bad thing, because you probably got people telling you it's awesome to have a support for something free, but that's like the basics of a life. We often forget that something we don't pay for still has cost behind, and we can't abuse it.

  • Mark

    about 2 months ago

    Komento 3 will have a revamp in the data structure optimized for performance. There is a limitation to the current data structure which in my opinion is not at it's best, it could be better.

    In short, we are going to refactor rather than feature punch Komento as it already has so many features in it. In fact, we plan to remove some of these unused features to avoid confusions.

  • Philidia

    about 2 months ago

    Ok :)

    So basically, it means that we aren't going to see new features in Komento 3, and some of them will disappear?

  • Mark

    about 2 months ago

    There could be some usable features but most of the priority will be on performance optimization and removal of bloated stuffs, including the foundry js :)

  • Julian

    about 2 months ago

    Hi Mark,

    good descision!
    I prefer, when you clearly give a price to the product.
    And your products are worth it!

    All the best, Julian!

  • Mark

    about 2 months ago

    Thank you Julian, appreciate your feedback very much!

  • GOUDE Jean-François

    about 2 months ago

    No more free versions because of the users who use and abuse of the support OK, I can understand that, but why not just suspend the support for free version users ?
    I am using Komento from the beginning of my site (3 years ago), I love the product and find it very user-friendly, my site is a personal one, I used the support for the free version 2 or maybe 3 times in 3 years, I am ready to pay for having support when I need it, but I find it a bit unfair to change the rules while in game : no more updates without paying 70$ a year ... ?

    Sorry for a personal site, it's far too much for me :(

  • Mark

    about 2 months ago

    If you read my post above, we did try to suspend the support for free version for 6 months prior to this announcement but we got abused by words and some even called us funny names for doing that (one of the example, is a prostitute) :D

    There are some who also decided to post reviews about not getting any support which is very unfair for us. We already devote time and effort in releasing it for free. If your review is based on the support and not the software, then it is unfortunate.

    If you have seen our support, paying $70 a year is pretty justify-able :) How much would you pay a freelancer to help you build a comment system or even provide hourly support.

  • GOUDE Jean-François

    about 2 months ago

    you mis understood what I said, am fully right with you (sorry for my poor English), I just want to say that for a personal site (I will not use a freelance developper for it) 70$ a year and no more upgrades without these 70 bucks is a bit too much for me and my opinion is that it would have been a better way to announce it long time before doing it.
    In fact like a lot of people when everything's is OK I do not look at your blog or at your support pages (I know that's not the good way), so before yesterday I had no ideas about the fact you suspended support for 6 months (in fact I am a free user and used the support with full satisfaction two weeks ago, so I do not understand what you say about that : " we did try to suspend the support for free version for 6 months prior to this announcement "

    I wrote numerous review on http://forum.joomla.fr/ (last one 2 weeks ago approx.) always telling that Komento is a very very good software (with a lack of communication however, and this trend to give me right on this point) (PS : last of review of mine is there : http://forum.joomla.fr/showthread.php?217720-Stackideas-ne-fait-vraiment-rien-pour-qu-on-aime-leur-produit-Komento)

    Regards

    Comment last edited on about 2 months ago by GOUDE Jean-François
  • Mark

    about 2 months ago

    Thanks for replying, appreciate this. I am not too sure what is written there since they are all in French but I am assuming that it is something good I suppose? :)

    Anyway it's not just the support cost, but the cost to maintain and develop it. As for the price, I will discuss this with the team and see if we can set a better price point for a 12 month subscription instead because Komento 3.0 will be a huge update :)

  • GOUDE Jean-François

    about 2 months ago

    but I am assuming that it is something good I suppose?


    it is !


    I will discuss this with the team and see if we can set a better price point for a 12 month subscription instead


    fine ! I shall wait with hope

    best regards

    Comment last edited on about 2 months ago by Mark
  • Abdulhalim

    about 2 months ago

    Recently I migrated my commenting system to Komento , But it seems OK for a great extension ... This product is valuable so worth it to be only Pro version . ;)
    Keep going

  • Mark

    about 1 month ago

    Thank you :)

  • Ronny Schmatzler

    about 1 month ago

    That will be the last component I've ever used from here.

    Sorry guys, but it's really not fair to completely remove a component you've provided for free for a long time and now charge for it. The support argument sounds like an excuse, you could've just shut down support for free users instead of putting Komento behind an overly expensive paywall for people with very small sites.

    Now I regret moving from JComments to Komento. Back to the roots I guess! :D

  • Mark

    about 1 month ago

    We did try to provide it without support for the past 6 months and it wasn't working as free users are still requesting for support.

    Cheers and Good luck :)

    Comment last edited on about 1 month ago by Mark
  • Julian

    about 1 month ago

    @Ronny
    I can understand your thoughts, but I won´t agree to them.
    StackIdeas offers great support and well designed extensions. And they always hesitate to take a respectfull price. This might lead into unrealistic expectations.

    For my personal opinion, the developement suffers from too low ressources. Let´s take Komento as an example: I would love (!) a good integration with Facebook-Comments. I requested that some years ago, and it is not realistic to expect this advanced integrations on a free extension.

    My personal wish would be: Pack all your extensions togehter in a big "social suite", raise the price to 500 Dollars/year and 250 dollars for extendig the subscription and don´t discuss anymore about low-pricing-fans. If you need free comment-extensions, you will find them. If you want great support and great components, it´s simply fair to pay a price for it.

    However, StackIdeas is going a different pricing-strategy and partly hides the pricing by cutting the subscription to half a year instead of a full year. This is not nice ... but what the hell? It´s still a fair price! Kommento is priced with 35 Dollars for a complete year. If you can´t afford that, maybe you should not look for components with support and developement.

    All the best, Julian!

  • Erick Mines

    about 3 weeks ago

    Hello,
    You tell us about a fall and demand of users asking for support for the free version. That seems to me an excuse and an excuse.
    Please provide us with the url where we can see these claims.
    If you give us an answer like "These data are private" or "Now it is not available" I will sadly assume that you only want to market your product and that was your initial intention.
    Please do not disappoint us.

  • Mark

    about 3 weeks ago

    There is no point for us to falsify such claims :) Most of these has claims were posted on the JED about free package that doesn't include support. However, since we have switched from Free to Paid, the JED removed all reviews since most of the reviews were done for the Free version.

    We have nothing to hide. You can also see it for yourself on our public forums. If those posts were marked by hidden by the users, we would have to respect their privacy.

  • Josh Lewis

    about 3 weeks ago

    As someone who has seen thousands of JED listings and have seen the behavior of some reviewers, I can attest that people do down vote JED listings due to not getting free support. And yes I've seen even Komento get this harsh treatment. :(

    Some folks feel entitled to free support which is where things go down hill quickly. I've lost count of the number of cases where JED reviews were completely false as a means to try to pry developers or exclaim that so and so gives free support. The truth is that it's a semi-free world. ;) Stackideas tried going the free route, grew, needed a way to support itself, and now wants to protect it's reputation. Paid extensions usually get less harsher treatment, so from a ranking point of view in the JED paid starting off would have been a quicker way to rise in the directory.

    Comment last edited on about 3 weeks ago by Josh Lewis
  • Mark

    about 3 weeks ago

    Thanks for sharing your views Josh and yes, that is exactly what happened.

  • Sean Carney

    about 2 weeks ago

    One thing I agree is that StackIdeas may not be 'cheap' but the support provied to paying customers is priceless. I just migrated a popular site away from K2 and into EasyBlog. The reason: Support! (among other things) :-)

    I am so eager to see Komento 3. Bring it on! :-)

    Sean Carney

    Comment last edited on about 2 weeks ago by Sean Carney
  • Mark

    about 2 weeks ago

    Thanks Sean, yep Komento 3 will definitely be great again! It's going to be uber fast and super easy to use.

  • Josh Lewis

    about 2 weeks ago

    Is there a roadmap for Komento? Tried looking for one: https://stackideas.com/roadmap/komento but instead ended up with EasySocial's. ;) Same goes for EasyBlog. I'm sure the release is going to be yuge! :)

  • Mark

    about 2 weeks ago

    We just switched to a different platform to host our issues and source codes. The roadmap page might not be linked correctly yet but yes, there is a huge change coming for Komento, especially in terms of speed and simplicity :)

    Comment last edited on about 2 weeks ago by Mark

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