This is most likely an ACL issue in Komento itself. Go to the ACL section and configure the ACL appropriately for the public users.
By the way, it looks like your account isn't tied up with Komento. Is there any mistake on our end? Would it be possible for you to contact us at https://crm.stackideas.com
and provide us with the order reference and your username so that we can fix this up for you?
P/S: Please remember to assign your domain to your license to obtain for support in the future. You can do so by accessing your license area at http://stackideas.com/dashboard