Refunds Are you having problems using our Joomla products? Here are some tips for you to get help.

Before Obtaining A Refund

Is there anything that we could assist you with?

  • Query our FAQ database or manuals

    You might just find that needed answer to your questions in there!
  • Visit our forum

    The StackIdeas forum is an information hub for all matters about our Joomla solutions.
  • Contact Us

    We endeavour to respond and resolve your issues as soon as possible, in the best way available.

  • Obtaining A Refund

    At StackIdeas, we take pride in the quality of the products we develop and we aspire to provide you with the best technical support at times of need.

    However, some restrictions are applied to refund processes. We do not provide any refund under the following circumstances :

    • You're requesting refunds for renewals and/or upgrades. (Refunds are only applicable on new purchases)
    • Your refund request was made after 30 days of your purchase.
    • You are testing and/or using it on a local host installation and it doesn't work.
    • Your installation and/or our product does not work due to a 3rd party software conflict.
    • You've modified any of the product's code and it's not working after the modification process.

    We would also require your technical issue's thread in our forum so that we can investigate the issue that lead to your refund request.

    We are so confident in our work that every purchase comes with a 30-day money back guarantee. If our product does not work as it was advertised, we will be happy to provide a full refund of your purchase within the first 30 days.

    To ask for a refund, simply submit your request for refund through our Refund Form

    Refund Form