Refunds Are you having problems using our Joomla products? Here are some tips for you to get help.

Before Obtaining A Refund

Is there anything that we could assist you with?

  • Query our FAQ database or manuals

    You might just find that needed answer to your questions in there!
  • Visit our forum

    The StackIdeas forum is an information hub for all matters about our Joomla solutions.
  • Contact Us

    We endeavour to respond and resolve your issues as soon as possible, in the best way available.

  • Obtaining A Refund

    At StackIdeas, we take pride in the quality of the products we develop and we aspire to provide you with the best technical support at times of need.

    However, Stack Ideas reserves the right to refuse refunds if any efforts of refund policy abuse are detected to protect you and ourselves. We do not provide any refund under the following circumstances :

    • You're requesting refunds for renewals and/or upgrades.
      (Refunds are strictly only applicable on new purchases)
    • Your refund request was made after 30 days of your purchase.
    • You decided to switch to a different platform.
    • You're requesting refund because of missing features or functionality.
      (We have a demo site available which allows you to test the features before purchasing)
    • Your server does not meet the minimum system requirements.
    • You are testing and/or using it on a local host installation and it doesn't work.
    • You decided that it is not what you wanted.
    • Your installation and/or our product does not work due to a 3rd party software conflict.
    • You've modified any of the product's code and it's not working after the modification process.
    • Refunds are not provided for product bundles.
    • In any event, whereby we have already executed the refunds for you before.

    We would also require your technical issue's thread in our forum or helpdesk so that we can investigate the issue that lead to your refund request.

    We are so confident in our work that every purchase comes with a 30-day money back guarantee. If our product does not work as it was advertised, we will be happy to provide a full refund of your purchase within the first 30 days.

    To ask for a refund, simply submit your request for refund through our Refund Form

    Refund Form