Our support policy and customer support details. How one should obtain support for our products?
Thousands have praised us for our incredible customer service, simply because, you - our customers, comes first! With our unique hands-on approach to software support, or what we call Sensible Support™, we dare to take the no. 1 spot as the best & brightest Joomla! company.
Provide us in-depth details, steps to replicate the issue and possibly a test account on your website for us to experience the issue first-hand.
Who doesn't love a customer who gives his or her best to get help from the best? You scratch our back, we scratch yours.
You have a sharp mind and a critical eye and you have encountered an error in our software. Time to flaunt your bug hunting skills, report to us now!
Our developers will track them down and swat them with a fly bat. We take pride of our tools (and sanity) in solving issues in our software.
Sometimes we get blamed for unfair reasons, e.g. when a 3rd party plugin break our software. This is not our fault, but it is okay, just let us know!
We will swallow the bitter pill and help you identify the source of the problem. You should do your part by passing it on to the original author of the extension.
Your web server may be too restrictive, too old or poorly configured, causing unwanted hiccups like trouble installing our software or uploading large files.
We suggest consulting your web hosting provider to find out if their server meets our criteria to ensure smooth operation of our products.
We love new ideas and if you have a cool feature to suggest, we will definitely consider it for our future releases.
We will most likely take your idea and roll it in the future so please hold on to your horses. Sometimes we do the impossible, delivering your ideas within hours!
If it's just extra dressing on your salad bowl, consider it done! Tell us your exact requirements and we will quote you the total cost and time needed for the job.
We are picky on customization jobs because if it takes too much of our time, we will have to recommend our trusted external web developer to do it for you.
We build Joomla! extensions not websites. We dedicate our time to developing awesome software and providing the best customer support experience.
If you need to rebuild a website, hire a web developer! Looking for one? Let us recommend developers experienced in our products for you.
Are you still on IE7 and below? The web progress very rapidly, often we update our software to keep up to the pace.
Take our advice - upgrade now! You don't want to be called a dinosaur, do you? We are glad to assist you in our software upgrades should you need it.
If you were unable to find the answer to your question, the community forum should help. Find and share solutions for users by users, moderated by the team.Continue to the Forums
We guarantee that you'll love our products at StackIdeas. If you aren't happy for any reason at all, we'll give you a refund within 30 days. No questions asked.