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Besides continuous product development, we strive to provide the best support experience our users can get. Everyday, we get dozens of support requests in different levels of complexities, both big and small. Over time, we have seen some of our users seeking support get frustrated due to the urgency of the technical support.

Documentations is a good place to start if you are a new and require some basic steps like getting started or even installing our Joomla extensions, hardware and software requirements, etc.

Not finding what you want? Our discussion forum is the next best thing for users like you connect with us and interact with one another. You're bound to find tips and tricks that may have shared by an experienced user in the forum itself.

Still unable to resolve your issue? Our friendly technical experts are just an email away. To help us serve you better, please have the following ready before you send that email to us:

1. Error messages that you encounter, copy that and show it to us
2. Screen shots of the issue(s)
3. Access to your FTP -- the username and password

By providing us with the above items, it will help us understand your questions and allow us to come back to you sooner; providing you with the best solution that you need.

Getting help is easier if you help us to help you better.

To get the best out of EasyBlog, we encourage all of our users to keep it up-to-date. From time to time, the development team will release new builds containing enhancements and bug fixes so I'd like to encourage you to take advantage of your subscription by downloading the latest releases of EasyBlog and perform updates on your Joomla site.

These updates consist of enhancements in the usability and, most importantly, security fixes that will give you peace of mind in website management.

It’s fairly simple to perform updates and here I have a step-by-step guide on updating EasyBlog, after the jump.

Creating a blog post that’s rich and engaging to the audience isn’t always easy. This can take up some time and effort even for the seasoned blogger. If you want to focus on putting together a good piece and spend less time looking for materials relevant to your post, you may have found the right tool for it.

And, what if you have a virtual assistant who can add some zest into your blog content, in real time?

Read more after the jump.

Congratulations to John-Pierre and Friederik! They won the professional subscription copy of both EasyBlog and EasyDiscuss respectively at the recent Joomla! User Group Montreal meeting. If you are around there, you should also try to participate in their meetings! It's really cool!