Feedback for switching from voices to forums
By Mark on Tuesday, 29 November 2016
Posted in Announcements
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Hey guys,

I would like to get more feedback about moving our feature requests area from the voices area to our forums instead. Our voices system is an internal system but it takes up a lot of time and it is extremely painful maintaining several different systems.

We have now linked our forums with our issue tracker because it makes it easier tracking for bugs and we realize that it would be much easier if all the feature requests were also submitted under the "Feature Requests" section under each product's category.

On top of that, it's much easier to moderate the features since they are now linked to the forums and it would also bring up a lot of suggestions / conversations since our forums is much more interactive.

What do you guys think? Love to hear more from you.
This sounds like a very excellent way to do this. I have found Voices frustrating because it seems that only the StackIdeas people are actually paying attention to what is posted there. I myself of guilty of the same! :-)

Sean Carney
Sean Carney
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Tuesday, 29 November 2016 20:15
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Thanks for the input on this Sean, appreciate this very much.
Mark
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Tuesday, 29 November 2016 21:40
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Yep, I totally agree with Sean. I visit the forums here daily, just checking the latest threads. Voices just were not very comfortable to add an opinion to or some more ideas about a topic so I prefer forums as well.
Sabih
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Wednesday, 30 November 2016 06:22
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Noted, thanks for your insights on this Sabih, I would love to hear more feedback from the rest too!
Mark
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Wednesday, 30 November 2016 22:52
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Forums please - I always forget about voices unless I see a link to follow on a topic I am interested in.

thanks,

Bridgette
bridgette Patrov
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Thursday, 01 December 2016 04:22
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I say Forum would be fine since a lot of people don't usually go to Voices.

How would you guys know that customers wants a certain feature when in Forum there's no Vote feature?

Thanks,

Jackson
LAC Webadmin
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Thursday, 01 December 2016 07:04
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I agree!
Andrew
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Friday, 02 December 2016 00:42
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We will probably re-activate the voting options (since EasyDiscuss has it) on the feature requests categories but we are going to give this a try soon, once Komento 3 and Conversekit is out
Mark
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Friday, 02 December 2016 01:08
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Totaly agree @Sean, i prefer much forums where we can debate and developp more the suggestions.

+1 for forums
HMED
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Friday, 02 December 2016 03:21
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Great Idea Mark... +1 from me.
Jean
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Friday, 02 December 2016 06:30
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Thanks for the input on this guys!
Mark
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Friday, 02 December 2016 09:56
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OK Mark... now you have got my curiosity going. What is Conversekit?

Sean

PS. I have returned after doing a little search on google. Way cool. I am sure looking forward to this. Not sure how I missed it before: https://stackideas.com/blog/hello-conversekit
Sean Carney
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Friday, 02 December 2016 10:41
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Heh, yep =))) I am pretty excited too!
Mark
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Friday, 02 December 2016 11:37
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+1 for voices to forums. Hoping to see feature requests have a sorting to see by most rated.
Josh Lewis
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Saturday, 03 December 2016 08:22
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Noted, thanks for the input on this Josh
Mark
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Saturday, 03 December 2016 15:08
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the switch make sense for me, but this functions are a must have:
-vote on posts
-shorting posts
-display Milestones
n00bster
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Saturday, 03 December 2016 15:23
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Thanks for the input on this n00bster
Mark
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Saturday, 03 December 2016 19:38
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+1 for voices to forums.
Bright Ibeawuchi
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Sunday, 04 December 2016 22:44
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Thanks for your input on this Bright
Mark
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Sunday, 04 December 2016 23:09
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Will old voice pages get moved to the forums?
Josh Lewis
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Monday, 05 December 2016 00:29
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We will probably look in both places but you can now submit your feature requests on the forums
Mark
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Monday, 05 December 2016 01:58
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I like the idea of feature requests in a forum.
Best case scenario users could work through what they request/want together.
Paul Murray
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Wednesday, 07 December 2016 15:31
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Thanks for the input on this Paul.
Mark
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Wednesday, 07 December 2016 16:34
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+1 on the forum.
CK
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Tuesday, 13 December 2016 09:07
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Thanks for your input on this Chaim
Mark
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Tuesday, 13 December 2016 12:10
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Good idea. Then I would like to apply here for my concern.

https://stackideas.com/voices/easysocial/item/1405
chris
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Monday, 19 December 2016 14:56
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You should post it under the feature requests category chris
Mark
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Monday, 19 December 2016 15:41
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I think the discouragement is the fact that there is no voting on the featured requests at the moment. I recall you mentioning this will be added after two big releases. People don't always speak their mind, hence why some good requests may get ignored.
Josh Lewis
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Monday, 19 December 2016 15:47
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Yeah, I will add it once my hands are less occupied with the development works of our extensions
Mark
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Monday, 19 December 2016 16:03
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Hey, Mark.

+1 from me. Moving everything onto one platform makes full sense as far as I am concerned. I am sure you and your guys and gals will enjoy a big efficiency gains from this move. After all time is everything, especially considering how busy your team is.

Cheers
Alex Smirnov
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Monday, 19 December 2016 20:04
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Thanks for your input on this Alex
Mark
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Monday, 19 December 2016 21:59
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You are welcome, Mark.
Alex Smirnov
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Monday, 19 December 2016 22:01
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By the way guys, you guys can start posting on the feature requests categories. It's official

NOTE:
Our support team is not obliged to respond to posts posted under the (NOT SUPPORTED) categories. If you have a real issue, do start a ticket under the appropriate category.
Mark
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Monday, 19 December 2016 23:35
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Roger that
Alex Smirnov
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Tuesday, 20 December 2016 00:09
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Thank you sir!
Mark
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Tuesday, 20 December 2016 18:21
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Hey guys,

I would like to get more feedback about moving our feature requests area from the voices area to our forums instead. Our voices system is an internal system but it takes up a lot of time and it is extremely painful maintaining several different systems.

We have now linked our forums with our issue tracker because it makes it easier tracking for bugs and we realize that it would be much easier if all the feature requests were also submitted under the "Feature Requests" section under each product's category.

On top of that, it's much easier to moderate the features since they are now linked to the forums and it would also bring up a lot of suggestions / conversations since our forums is much more interactive.

What do you guys think? Love to hear more from you.
for
For first time users email support would be better. For renewers forum is OK. I am truly frustrated with the lack of concern for the first time user. Too many teething troubles and documentation is not very comprehensive
sen gupta
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Thursday, 02 February 2017 22:41
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Hello Sen,

This post is about moving the feature requests area from https://stackideas.com/voices to the forums To be honest, posting on the forums or the helpdesk is pretty much the same.

As a matter of fact, posting in the forums is much better as it allows you to keep track of all your posts rather than e-mails.
Mark
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Thursday, 02 February 2017 22:47
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I think it is a great idea as it can be confusing having too many options. Plus, Voices was restricted, I struggled with being able to do things and I don't think we could upload images etc. which were sometimes required to explain something more clearly.

Mel
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Monday, 27 March 2017 21:58
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Thanks for the input on this Mel, much appreciated!
Mark
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Monday, 27 March 2017 22:39
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@mark any update on enabling voting on the feature suggestion categories?
CK
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Tuesday, 28 March 2017 09:33
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@mark any update on enabling voting on the feature suggestion categories?


+1 This is why I haven't been posting in that category. We need votes.
Josh Lewis
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Tuesday, 28 March 2017 13:27
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We'll apply this soon, as soon as we push out 5.1
Mark
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Tuesday, 28 March 2017 21:37
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Hi Mark, any updates?
CK
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Saturday, 22 April 2017 06:29
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We just pushed out 5.1, give us a little time
Mark
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Saturday, 22 April 2017 12:24
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Hey Mark, is there still plans for adding votes to voices? This would be a strong encouragement for folks to use voices. I know the staff is booked, just something to put on the to do list.
Josh Lewis
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Sunday, 06 August 2017 01:29
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Yes, we don't have the time to update our forums just yet, but I guess the fastest way right now is to add a +1 reply to the feature request

Since feature requests doesn't interfere with our support flow, placing a +1 doesn't require our support team to monitor those threads.
Mark
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Sunday, 06 August 2017 16:56
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+1 for voting and also a feature time-line showing what you are planning to add at what version.

At the moment I keep coming across posts where the support person suggests that the post creator goes and adds the post to Feature requests, but then I find that feature has been asked for already, often multiple times! So it doesn't instil confidence that out voices are being heard!

A road map and a voting system would really help that.
Jay
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Sunday, 03 June 2018 23:09
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Thanks for your input on this Itamar.
Mark
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Monday, 04 June 2018 10:55
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err Voices?
My view: simplest is best. Fewer is better. Anything to make my life easier is much appreciated!
Gary Barclay
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Monday, 04 June 2018 15:21
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Thanks for the input on this Gary!
Mark
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Monday, 04 June 2018 16:48
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Hey, Mark
please consider some kind of a feedback from your team to Feature Requests!

Even a simple badge UNDER REVIEW, PLANNED, IN WORKS or REFUSED can greatly encourage the participants and signal that their voice is valued.

And a real Road Map will really help us manage our and our users expectations !

Thanks in advance
Viktor Andreev
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Tuesday, 11 February 2020 21:43
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+1 on Viktor Andreev comment!
bioboy
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Tuesday, 11 February 2020 22:09
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+1 from me too!
Andrew
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Wednesday, 12 February 2020 02:11
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Thanks for the input on this guys. When we started our own feature requests system, it started to get filled with spams and we end up spending more time cleaning and combating spams rather than collecting feedbacks.

We'll see if we can use the existing labels in EasyDiscuss for the feature requests
Mark
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Wednesday, 12 February 2020 10:44
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+1
Syabab
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Wednesday, 12 February 2020 12:22
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Thank you Syabab.
Mark
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Wednesday, 12 February 2020 21:41
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Hey guys,

Just to let everyone know that we have revived the feature requests area, https://stackideas.com/blog/new-feature-requests-section
Mark
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Thursday, 16 July 2020 15:12
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