Hi Riyas,

Thank you for your inquiry. I've checked your account and it appears that you're requesting for a refund on your renewals. With this, I apologize as we're unable to process your refund due to the fact that refunds are only for new purchases and not renewal purchases. Kindly refer to our Refund Policy.

Should you wish to discuss further, please send a ticket to our Helpdesk and the Sales & Marketing team will attend to your ticket.

Thank you.