sh: /opt/local/bin/ffmpeg: No such file or directory

It seems like your ffmpeg path is not correct, this is what you hitting when the webserver trying to encoding the video.

Can you check with your webhosting provider regarding this?

Thanks for the quick response, I'll be able to check on that in the morning.

Alright, keep us updated then.

Okay, our server host installed ffmpeg and gave us the correct directory path, which I now have set in EasySocial. However, encoding still isn't working. The status bar just stays at 0% and nothing ever happens.

I had our server host check the ffmpeg application and they said that it executes properly on their end when they test it and that we should check with you at this point.

Note - I currently have the video upload setting turned off so users don't try to upload when it's not working correctly.

Hey Karen,

Thanks for getting back to us, I can see that you already updated that ffmpeg correct path, but it seems like your web hosting provider installed very older version of ffmpeg on your server, you can check following execute log file :

ffmpeg version 0.7.5, Copyright (c) 2000-2011 the FFmpeg developers

  built on May  8 2013 09:41:07 with gcc 4.1.2 20080704 (Red Hat 4.1.2-50)

  configuration: --extra-cflags='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic -fPIC' --prefix=/usr --libdir=lib64 --shlibdir=lib64 --disable-doc --mandir=/usr/share/man --incdir=/usr/include --disable-avisynth --enable-avfilter --enable-libdirac --enable-libfaac --enable-libgsm --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libx264 --enable-gpl --enable-nonfree --enable-postproc --enable-pthreads --enable-shared --enable-swscale --enable-vdpau --enable-version3 --enable-x11grab

  libavutil    50. 43. 0 / 50. 43. 0

  libavcodec   52.122. 0 / 52.122. 0

  libavformat  52.110. 0 / 52.110. 0

  libavdevice  52.  5. 0 / 52.  5. 0

  libavfilter   1. 80. 0 /  1. 80. 0

  libswscale    0. 14. 1 /  0. 14. 1

  libpostproc  51.  2. 0 / 51.  2. 0

Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/home/wastebus/public_html/media/com_easysocial/videos/8/02a2d43eba379f2248d246405b7fa434':

  Metadata:

    major_brand     : mp42

    minor_version   : 0

    compatible_brands: isommp42

    creation_time   : 2015-04-02 10:12:46

  Duration: 00:00:29.10, start: 0.000000, bitrate: 134 kb/s

    Stream #0.0(eng): Video: h264 (Main), yuv420p, 1064x720 [PAR 1:1 DAR 133:90], 132 kb/s, 30 fps, 30 tbr, 30k tbn, 60 tbc

    Metadata:

      creation_time   : 2015-04-02 10:12:46

[MOV/3GP/MP4/3G2 muxer @ 0x1479540] [Eval @ 0x7ffdddf69a50] Undefined constant or missing '(' in 'faststart'

[MOV/3GP/MP4/3G2 muxer @ 0x1479540] Unable to parse option value "faststart"

Invalid value 'movflags' for option 'faststart'

Easysocial FFMpeg version minimum requirement can support v2.8.x Library and above, can you request with your web hosting provider to help you update your FFMpeg version at least 2.8.x ?

Easysocial minimum requirements : https://stackideas.com/docs/easysocial/administrators/welcome/minimum-requirements

It turns out that SiteGround does not support a newer version of ffmpeg on their shared Cloud servers right now due to compatibility issues. They can only update it on their dedicated servers. This is a bummer

Thanks for your help.

You're welcome Karen. I am sorry to heard that your server does not support newer version of ffmpeg on their shared Cloud servers.