Hi there,

May i know that those users you tried before logged in to the site? They have to log in to the site first in order to make sure it is working fine. Or maybe you can provide us with your backend and FTP access for us to further check on this issues.

Please advice.

Hello,

The test I ran was not on a logged in user. The majority of my site will be public, so most people who subscribe to the comments will not be members. So, I'll need it to work for everyone, as long as they've provided their email while making a comment.

Thank you.
Thora

Hi Thora,

Oh, it seems that there are issues if those subscribers are guest users. Thanks for reporting this

I have logged this issues internally and will included this on our next release version. Thanks for your understanding.

Hi Abdul,

Ok, great. When do you expect to release the next version?

Thank you.
Thora

Our developer still working on it, once they manage to solve this in internally, we will upload those fix patch files at this thread, so you can apply those patch file into your site.

Hi Arlex,

Ok, great. I look forward to it.

Thank you.

Thora

Alright Thora.

Hey Thora,

Is it can provide us with your site Joomla backend and FTP access at http://stackideas.com/dashboard/site so we can apply those fix file into your site? Because it involved quite a lot of files, so we will help you to upload those fix file into your site.

Hi Arlex,

I have added the access details to my site for you.

I have customized the emails that I send to commenters, so if you change the actual link url that appears in the default email, do let me know, so I can update the link in my customized emails. Or if there is anything else that I might need to change in my customized emails, let me know.

Thank you for all your work!!

Thora

You're most welcome

I already applied some fix into your site.

JoomlaFolder/administrator/components/com_komento/models/subscription.php
JoomlaFolder/administrator/components/com_komento/includes/subscription/subscription.php
JoomlaFolder/administrator/components/com_komento/includes/notification/notification.php
JoomlaFolder/administrator/components/com_komento/includes/comment/comment.php
JoomlaFolder/components/com_komento/komento.php

Can you try click on the unsubscribe link from the newest email and see how it goes?

Note : This unsubscribe link will not work if you click on those old email notification.

Hi Arlex,

That worked! Thank you very much!

Thora

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.