Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

I have tried to look for documentation on this, but I the page comes up with a 404 error.

Link: https://www.readybytes.net/payplans/documentation/item/authorizenet-2.html

May i know where did you found out this link? Because we no longer maintain this readybytest site, now all the Payplans documentation already convert to our site which is https://stackideas.com/docs/payplans

You can read more regarding this payment gateway documentation here https://stackideas.com/docs/payplans/administrators/payment-methods/authorize-net

Now that we have Authorize.net successfully setup, we have a policy where when a member unsubscribes to their current recurring plan, we will not be issuing a refund. Our approach is; there will be no refund, but the user will continue to have access to the site and all of its features are still accessible until their subscription plan has expired from the original point of sale. I do not see any settings regarding this.

Do you mean you can see those member can able to unsubscribe their current subscription on your site frontend?

May i know which page or feature you would like to restrict it? Or as long as member subscription haven't expire, they can able to access any pages on your site right?

Would also like to know what happens when someone deletes their accounts without canceling their recurring payment. If the user deletes their account, will the recurring payment end automatically as well?

Would someone be able to let me know how canceling recurring payments works or fix the documentation page so I can fully understand how the Authorize.net payment gateway functions?

Regarding these question, I will consult with our developer regarding this and keep you update then.

Hi Arlex,

May i know where did you found out this link? Because we no longer maintain this readybytest site, now all the

Payplans documentation already convert to our site which is https://stackideas.com/docs/payplans

I obtained the article with the link provided in from the app store in PAyPLanson the Authorize.net app. Note attached pic.

You can read more regarding this payment gateway documentation here https://stackideas.com/docs/payplans/administrators/payment-methods/authorize-net

Thank you!

Do you mean you can see those member can able to unsubscribe their current subscription on your site frontend?

Yes, the member is able to unsubscribe to recurring payment.

May i know which page or feature you would like to restrict it? Or as long as member subscription haven't expire, they can able to access any pages on your site right?

Yes, it only makes sense to allow the user to be able to use all functions (they paid for) until their subscription has expired since there will be no refund.

Regarding these question, I will consult with our developer regarding this and keep you update then.

Yes, I will go through the documents in the meantime. It doesn’t go into how it works and what to expect, except for which payment gateway we should be using. According to the document I’ve read, it’s better if we use AuthorieCIM rather than Authorize.net.

Thank you,
Steve

I obtained the article with the link provided in from the app store in PAyPLanson the Authorize.net app. Note attached pic.

Oh, it seems like you still using Payplans 3.x , you should consider upgrade to Payplans 4 into your development site, if tested everything is fine then only upgrade this on your live site because Payplans 4 is much easier to setup and better than older version.

Yes, the member is able to unsubscribe to recurring payment.

Perhaps you can provide us one of the login account which can able to see this unsubscribe button so I can able to check further?
Are you working on staging site right now?

Yes, it only makes sense to allow the user to be able to use all functions (they paid for) until their subscription has expired since there will be no refund.

I think even we remove that unsubscribe button on frontend, they actually can manually unsubscribe through their authororize.net account if I am not wrong, perhaps you can give it a check on your authororize.net account and see whether possible to unsubscribe?

By the way, I already consult with our developer regarding this :

Would also like to know what happens when someone deletes their accounts without canceling their recurring payment. If the user deletes their account, will the recurring payment end automatically as well?

Nope, the recurring payment will not cancel it automatically is because recurring payment done by payment provider site instead of Payplans, what Payplans does is something like a middle man, once payment provider charge the client money then they will send notification to Payplans on IPN URL, so Payplans can able to update the state for this user subscription in database.

If user deleted their account on the site then he need to cancel his recurring subscription from their authororize.net account.

Oh, it seems like you still using Payplans 3.x , you should consider upgrade to Payplans 4 into your development site, if tested everything is fine then only upgrade this on your live site because Payplans 4 is much easier to setup and better than older version.

OK, I will look into this and see what will be effected with our custom coding.

Perhaps you can provide us one of the login account which can able to see this unsubscribe button so I can able to check further?
Are you working on staging site right now?

Yes, we are. I was able to successfully unsubscribe one of my test accounts. However, I did notice that I did not receive an email I had unsubscribed. Would PayPlans 4.X have that built in? I didn’t notice an option to send unsubscribe email in the current version we have now.

I think even we remove that unsubscribe button on frontend, they actually can manually unsubscribe through their authororize.net account if I am not wrong, perhaps you can give it a check on your authororize.net account and see whether possible to unsubscribe?
By the way, I already consult with our developer regarding this:

OK, we’re not looking to remove the Unsubscribe button. I want this as it will allow the user to unsubscribe without having to go to Authorize.net. Keep it simple is the way I like it.

Nope, the recurring payment will not cancel it automatically is because recurring payment done by payment provider site instead of Payplans, what Payplans does is something like a middle man, once payment provider charge the client money then they will send notification to Payplans on IPN URL, so Payplans can able to update the state for this user subscription in database.

If user deleted their account on the site then he need to cancel his recurring subscription from their authororize.net account.

OK, so it’s best if we grey out the deletion option with a statement stating they will need to unsubscribe from their plan before deleting account. This will make it easier for both us and the user.

Thank you,
Steve

I am sorry for the delayed of this reply,

Yes, we are. I was able to successfully unsubscribe one of my test accounts. However, I did notice that I did not receive an email I had unsubscribed. Would PayPlans 4.X have that built in? I didn’t notice an option to send unsubscribe email in the current version we have now.

Yes, it is not possible to achieve this in Payplans 4.x as well.
Currently we only allow user to create custom email template for these subscription status change https://www.screencast.com/t/p1IXuO5ly , but we will see if we can add this in the future version.

Hi Arlex,

Yes, it is not possible to achieve this in Payplans 4.x as well.
Currently we only allow user to create custom email template for these subscription status change https://www.screencast.com/t/p1IXuO5ly , but we will see if we can add this in the future version.

I take it the @Notifications are on PayPlan 4.X? I'm not seeing it on 3.X. Please confirm ASAP.

Thank you,
Steve

Hi Arlex,

Was able to find it in PayPlan 3.X under apps. If we create email rules using Notification Emailer app, will they migrate automatically when upgrading to 4.X version?

Yes, it will migrate all these email template data to Payplans 4.x as well.

But in Payplans 4.x, this email template will move into the core feature (screenshot : http://take.ms/LvWUp ) and no longer as an app like Payplans 3.x.

Hi Arlex,

Thank you,
Steve

You are most welcome.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.