Hey Ian,

I am sorry that delay of this reply,

Can you provide us with your client Joomla backend and FTP access so we can check on this issue?

Hey Ian,

I have just tried to login to the site with the provided login credentials but I can't seem to reproduce the errors which you have mentioned here. Can you please advise?

The errors occur on the frontend (not the admin area). My apologies, should have made that clearer. Scroll to the bottom, and click the little blue IT icon in the bottom right and log in that way please. Then you should see the issue.

Hi Ian,

I've tried to logged in with the provided credentials and it seems like everything is working fine here from my end. Check my screenshot here, http://screencast.com/t/0zbgfouNp4 . Am I missing something here? Can you also provide us with your client login credentials so we can try to replicate the issue that your client are facing?

OK. I think I have gotten to the bottom of this and it's a weird solution (well, a weird reason the issue appeared too!). The client actually gave me the clue.

This was, originally, an EB3 install. Once the kinks got ironed out of EB5 I upgraded. I'd already created a "Blog" menu item to "Posts (Frontpage)" in EB3. It seems that this menu item wasn't compatible with EB5. I deleted it, then immediately made a new menu item, in every way identical to the old one I'd just deleted, and it seems to be functioning properly. At least for me, have the client checking now.

Darn it - that didn't work. However, I have some more info. When this issue first came up, I could only see the blog correctly on Chrome (the browser I use 99% of the time). I tried IE, FF, and Opera and all failed to show the blog frontpage correctly (missing icons in the top bar and calendar not rendering. After the remake of the menu item, IE began working for me.

The clue the client gave was that he could see the icons and calendar when he clicked the link to the blog post which I had sent him in email. However, when he clicked the main menu item the calendar wouldn't render and the icons failed to show. So I tried this in Opera and FF and they both showed correctly. On a whim, I then clicked the "Home" icon on the blog post, to go back to the frontpage, and the calendar and icons loaded correctly. More than that, now I can start at the site's main home page (http://www.gravityit.net) and go to the blog frontpage and everything shows properly.

I have EB5 installed on 2 other sites - http://www.youngtowncarcare.com and http://www.lincolnchamber.com. I sent the client to their sites and immediately he could see the icons on their post frontpage (I haven't got the calendars installed on their blogs).

This is all very strange, but does seem to be an issue related to their installation alone. Perhaps the overwrite of EB3 with EB5 is the cause. Can I uninstall EB5 and reinstall without losing any data (other than the settings). Any need to remove tables in MySQL? There's only one post currently so recreating the blog isn't a big deal.

Hello Ian,

Yes, you can try to uninstall and install back the EB5. If you don't mind loosing the post, you can delete all Easyblog tables and start fresh. Please give it a try.

This saga continues. I uninstalled the component and deleted all the tables in MySQL. Then I reinstalled EB and rewrote the post. It displays correctly on all browsers except FF and Opera. Both those show only rectangles instead of icons.

Interestingly, if I paste the post link in the address bar of either FF or Opera - http://www.gravityit.net/blog/do-not-install-windows-10 - and go direct rather than through the frontpage, the icons show up fine in both. If I then click the blog Home icon, the frontpage also displays correctly. Then I can click Blog on the main site menu and, from then on, the icons display correctly.

From: Gravity IT Solutions Purchasing [mailto:purchasing@gravityit.net]
Sent: Friday, August 21, 2015 11:34 AM
To: Ian Shere
Subject: Re: [purchasing] FW: You have been invited to contribute to GITS Blog Drafts

Okay. I've logged in and am still having the same problem. Even tried your suggestion from last night of clicking on the home button.

Thanks for your hard work on this. I definitely think you've done everything you can so I think we have to push on the developers. If you are able to CC us on your correspondence with them and ask them to include purchasing@gravityit.net on their emails to you, we can start sending any screenshots and testing results directly to them to save some time. For now, here are some screenshots and details.

See Scnsht1 - IE.png attached
The above screenshot is from IE and going directly to to the URL http://gravityit.net/blog. I'm not logged in.

See Scnsht2 - Chrome.png attached
The above screenshot is from Chrome and I am logged in. Plugin is searching to load the icons.

Please pass on that the issue is occurring on 3 different computers and multiple browsers (Chrome, IE, & Mozilla).

Thanks again.
Bryant Troupe

Gravity IT Logo

http://www.gravityit.net

(855) 520-5200

Hi Ian,

I am really sorry for the delay of this reply as it weekends for all of us here.

It seems like the issue is related with the url that are being used on your site. Take a look on http://gravityit.net/blog and http://www.gravityit.net/blog . The one with 'www' is showing the correct behavior while the non-www will show up the issue on the site. Perhaps you can create custom rule in .htaccess file to redirect your non-www site to www so that the issue will be fix on your site. You can refer to the following url here on how to create non www to www redirection, http://joomlaseo.com/checklist/choose-www-or-non-www .