Hey Pedro,

# Related to Stripe Recurring Cancellation Process, I am able to replicate this issue locally. I've logged this issue into our issue tracker and will include in our upcoming release. Once this issue get fixed i';; update you on this.

# PayPlans Stripe integration support Refund , for this you need to edit the invoice which you want to process refund. once you are on invoice edit screen, on toolbar u will be able to see Refund button. You need to click on refund to continue Refund Process.
see attached screen shot.

# In case of Paypal payment method admin also can not cancel subscription from backend , because payment request not initiated by payplans for recurring payment. All detailed related to recurring payment price , time , all will send to paypal when user subscribe plan (first payment), so further recurring payment will done at paypal site, and they send notification about payment.
So need to cancel recurring payment at paypal merchant account itself.

For example if payment gateway's api support cancellation from site then admin and frontend user both can cancel subscription. But in paypal payment method, it's not supported.

# As well PayPal APi don't support Refund from site itself, you need to refund from paypal merchant account itself.

Let me know if you have any query.

Thank you for understanding !

It would be wonderful if it would work, but it does not. Please see the picture attached here following the same steps that you asked for. There is no refund button.

Hey Pedro,

I've tried to access your site backend but it seems credentials are not working.

Username and password do not match or you do not have an account yet.

Can you please update me the your site correct admin details as well as FTP details, so i can check it further.

Thank you for understanding !

I have done so. Please let me know.

Hey Pedro.

I am able to connect with your site backend details but it seems you've restricted payplans pages to view.
Only dashboard is allowed to , when tried to check other page like invoice, subscription, it's redirecting to dashboard and show that you are not authorized to view the error.
see attached screenshot.

Your site ftp details are working fine. Also can you please check cancellation of subscription from backend for and let me know if still issue persist.
Note : cancellation shown for those subscription only whose payment done vai stripe.

Update me with response, so i'll be able to check refund button issue at your site.

Thank you for understanding !

For some reason, when you reply, I do not get an email, therefore my late response. There was nothing that I did. I just updated your account to super -admin and now it seems to be working fine.

Please let me know what the issue is.

Hey Pedro,

Sorry for the delayed response due to weekend.

I've checked your site and i am able to replicate this issue localend also. I've logged this issue into our issue tracker and will include this fix in our future release.

Thank you for understanding !

That is great that you are tracking it but I need to know how to handle this in the meanwhile. This is a production site. What is the ETA on this?

Hey Pedro,

PayPlans release will be available hopefully today or later in this week.
Let me know if you have any query.

Thank you for understanding !

ok thank you for the update. Please keep me posted when this happens.!

Hey Pedro,

We already released Payplans with this fix.

Update me if you have any query.

This is still not resolved as seen on the screenshot below. Please fix this as soon as possible. At this point, we can not run a business with a system that does not function as expected.

Hey Pedro,

I've updated payplans at your site. It seems some issue at your end.
I am debugging this issue also along with your recurring Trial plan expiration issue.

Will update you as soon as possible.

Thank you for understanding !

Hey Pedro,

While checking refund button issue, we got one issue and fixed it at your site.
Also will include this in our upcoming release.

Please take a look on this issue again and update me if still issue persist.

Thank you for understanding !

Ok, I can see the button now.

Hey Pedro,

Thank you for updating us on this.
Update us if you face any issue with this.

Thank you for understanding !

Thank you.

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.