Trouble with Converskit
By Groupe Média Théapolis on Tuesday, 08 January 2019
Posted in General Issues
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Hello,

We noticed a problem with ConversKit.

A notification appears when someone sends us a message, but :

- The following messages do not generate notifications (the counter remains stuck on 1, even if the person has written 5 messages)
- When changing pages on the site, the notifications counter disappears (the user is no longer informed that someone has spoken to him)

- - -

It seems that the problem comes from the file : /plugins/system/conversekit/libraries/easysocial.php

We put the original and the problem is gone.

This file was modified a week ago by Stackideas due to a language error (file attached).

Can you look at what can be problematic and fix it ?

Best regards.
Hi there,

Seems like the JCH optimize plugins caused the issue http://take.ms/TOTCV , where I'm not even can click the conversekit chat button wher this plugin has exclude some easysocial script to be run on the page
However, I've discover the functionality inside this plugin where you can exclude javascripts file.
Here I've update the setting inside this plugin as shown: http://take.ms/tRGSI by add the line below:
/media/com_easysocial/scripts/site-2.2.7.min.js


Now conversekit has function correctly http://take.ms/3aemT
Can you give it another try?
Muhammad Fadhli
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Wednesday, 09 January 2019 12:09
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Hello,

Thank you for your assistance !
Your help is precious.

Best regards.
Groupe Média Théapolis
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Wednesday, 09 January 2019 18:30
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You are most welcome Glad to hear your issue has resolved.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding and have a nice day ahead
Muhammad Fadhli
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Wednesday, 09 January 2019 18:36
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