By Groupe Média Théapolis on Monday, 09 July 2018
Posted in General Issues
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Hello,

When a user wants to connect to the site, as a registered user, he uses the blue button at the top right of each page (LOGIN).

By clicking on the button, a login page is displayed.

If the user is mistaken by entering his email address or password, the page is refreshed but no error message appears.

It even happens that an error message appears as soon as the page is displayed, even before the user has entered anything yet.

We did not find the reason for this anomaly.

We ask for your assistance. Can you see what could cause this anomaly, by logging on the site https://www.leweborateur.fr with the information provided for this purpose, on our account.

Thank you very much in advance.

Best regards.

Arnaud.
Hi there,

I dont have Super Users access as you can see here http://take.ms/TIJEM. Please advice.
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Tuesday, 10 July 2018 11:14
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Hello,
Sorry, it's okay now, you can login
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Tuesday, 10 July 2018 13:14
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Hi there,

Seems like there are cache issues on your site. I have exclude /connexion from 'System - Page Cache' plugin and it should works fine now. Please clear your site and browser cache first before trying this.

Please give it a try and see how it goes.
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Tuesday, 10 July 2018 14:02
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Ok, that seems to work now,

Thank you very much,

Good day for you, here we start.

Greetings
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Tuesday, 10 July 2018 14:09
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Tuesday, 10 July 2018 15:14
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