Hello Sam,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue? I need to see why you are hitting this error as it could turn out be caused by our new "billing system" but we've tested this internally quite a bit and it does seem to work fine though.

Hi Mark i have provided you with the details

Security has been deactivated I think I got them all

Trying to download Komento from your site I get this message

""Sorry, but the file that you are trying to download no longer exists on the site. ""

Hi Sam,
We have fixed the issue with launcher installation. I have also helped you fix the EasySocial logout redirection issue.
Regarding your Komento download issue, can you provide us your stackideas.com login credentials in your Site Details Optional Information section so we can help you look into this issue? Thanks.

That's great much appreciated but I need to know what was wrong and how it was fixed.
The logout that was driving me insane lol

I have another site that I need to fix.

I will provide the info you asked for.

The launcher might work not sure but the original issue still exists.
The moment I turned it on production and or inserted the api key the menus lock themselves up again.

Hello Sam,

Could you try downloading Komento again? I have fixed the minor glitch on our download system for "legacy" downloads. It should work fine now.

Do you still have any other issues with the other downloads?

Hey Sam,

That's great much appreciated but I need to know what was wrong and how it was fixed.
The logout that was driving me insane lol

I have another site that I need to fix.

I will provide the info you asked for.

You can directly update Easysocial and Easydiscuss latest version into your another site, because we already pushed all the fix in latest version yesterday.

The launcher might work not sure but the original issue still exists.
The moment I turned it on production and or inserted the api key the menus lock themselves up again.

If this issue still persists, can you start a new thread regarding this issue and provide us with your Cloudflare server access so that we can better have a look what is your current configuration from your server.

Sorry about the delayed response:-

Thanks for the help guy's all the reported bugs have been fixed. It also fixed the cloudflare issue I had. Great work.

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.