stuck on step 4 error extracting
By ricardo on Friday, 06 June 2014
Posted in Installation Issues
Replies 7
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Hi,

Just bought the bundle and I am having trouble installing easysocial. Rest installed with no problem. I am getting stuck at step 4, getting the error message ("There was some errors when extracting the archive from the server. If the problem still persists, please contact our support team."). I saw someone ask the same question but no written explanation on how to resolve the issue.

installation via network: i get the error message "The MD5 hash of the downloaded file does not match. Please contact our support team to look into this."

Thanks,
Ric
Hello Ricardo,

I believe we have installed EasySocial on your site for you and we have already replied you on your ticket.
Mark
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Saturday, 07 June 2014 15:20
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Hello Ricardo,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
Mark
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Saturday, 07 June 2014 00:55
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Hi Mark,
please send me an email and i'll send you the required info
ricardo
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Saturday, 07 June 2014 01:08
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Hello Ricardo,

We do not provide support via our personal email and not because we don't want to but it's for quality control purposes. We have a team of support here that helps you with your daily issues, and if you send it to my email, I might have mislooked it and there's nobody to actually remind me / let me know that there's a pending issue.

If you must submit this via an email, you can do it via support AT stackideas.com or use https://crm.stackideas.com/
Mark
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Saturday, 07 June 2014 01:19
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Sent a ticket via https://crm.stackideas.com/
Please let me know if I need to provide more info
ricardo
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Saturday, 07 June 2014 01:54
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Yes thanks Mark! Everything is working now.
ricardo
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Saturday, 07 June 2014 19:12
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Thanks for updating, glad that your issues are resolved now
Mark
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Sunday, 08 June 2014 15:20
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