By John Stewart on Thursday, 22 December 2016
Posted in General
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Now, I was under the assumption that I had 2 valid domains, 4x4Wire.com and 4x4Voice.com. Going to my dashboard list a domain that belongs to a developer that worked on my site over 2 years ago and does not use Stackideas for anything else. I can't find a method to remove that domain and add my domains. Any assistance would be appreciated....
Hello John,

I'm really sorry but unfortunately you are not able to change your support domain on your own.

This is because we've been having users misusing our support system by changing their support domain multiple times If you would like us to change it for you, we could change this for you.

However, it seem you have recently request support for http://www.4x4wire.com . Are you sure that you would like to change your domain support?
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Thursday, 22 December 2016 13:17
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My domain name for support needs to reflect 4x4Wire.com for both EasyBlog and EasyDiscuss.

Now, I have them installed on two sites: 4x4Wire.com and 4x4Voice.com

What do I need to do to ensure I have support for both sites?
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Thursday, 22 December 2016 14:05
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Hello John,

If you require both 4x4Wire.com and 4x4Voice.com to get supported. I would recommend getting another Professional license for each. However if you do not need any support for other site, our extensions should work fine on the other domain. For more info on licensed domain, please refer to this post: https://stackideas.com/forums/support-services-will-be-limited-to-your-supported-domain-only
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Thursday, 22 December 2016 14:21
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Thanks.
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Thursday, 22 December 2016 14:45
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You're welcome, have a day great!
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Thursday, 22 December 2016 15:49
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I still need the domain for EasyDiscuss updated to reflect 4x4wire.com as the domain that is eligible for support......
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Friday, 23 December 2016 06:28
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Hello John,

Sure, I have updated the licensed domain for your EasyDiscuss license from crazysuzydesign.com to 4x4wire.com
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Friday, 23 December 2016 09:41
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