Hi Ezrul,
when I tried your suggestion I didn't work, to clarify what I did I went to easydiscuss > settings > email parser > publishing options > reply break and inserted [REPLYBREAK] and saved.
when I tried it on a reply it still show the whole message.. my test is here
http://innovativeusers.org/iug-forum/8605-query-for-color-of-book-cover.html

can you please help.. we are going life next week.

Thanks





Please find my answers from your inquiries below.

> What happen is when someone get a notification for a new post, if I click reply and leave the original message at the bottom untouched, it add that weird formatting…
> if the person delete the original message from the bottom of email and only leave his comment or reply it will look much cleaner and just fine……
> is there a way to format the reply better if a user forgot to delete the original message?
Ah I see. You can actually set a reply breaker from your backend > easydiscuss > settings > email parser > publishing options > reply break, with any string that you want so that EasyDiscuss will be able to detect the end of reply much easier and truncate it accordingly. Refer my example below where i use [REPLYBREAK] to identify the end the replies.

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Hi there,

This is a reply. Please respond.
[REPLYBREAK]

Some older message below here in which it will be trimmed by easydiscuss system.
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