Hello Kevin,

I have checked your site and found that you are using fixed plan (2 fixed plan and 1 forever free plan).
Renewal will not applicable for forever plans.

On frontend user dashboard Renew button is showing currently (tried with use stackideas).
See attached screen shot.

Let me know for which user you are facing this issue, so will check it.

Hi Manisha-

Thank you for your quick reply. Please let me add some more details to the ticket to help explain the issue.

We did a mass import of around 3500 users several weeks ago. This was before the plan was set to fixed. For these users, the Renew option isn't available even the the plan is now fixed.

For example, please test with the user ID = 383 (not putting details here since it's a public ticket). You can reset their password to whatever you wish for testing purposes, since the site isn't live yet.

If you login with his creds, you'll see there isn't a Renew option. For any *new* users we create now, we do see that option.

Any thoughts?

Thanks,
Kevin

Hello Kevin,

Thanks for detailed explanation.

I checked your site with user id 383, he has subscribed recurring plan which is active.
In case of recurring plans renewal button will only be available once the active subscription get expired.

Let me know if you have any confusion.

Hi Manisha-

I don't think that's the correct logic. Please see the screenshot you posted for the stackideas account. That account is not expired and you see the Renew button. I've uploaded another screenshot below with a new user subscribed to a fixed plan. The expiration is not until 2018, and the Renew button is showing, however it's not showing for most users that are in the system. We really need to get this resolved in order to take this project live.

Can you please let me know?

Thanks,
Kevin

Hello Kevin,

The screen shot attached in my reply is fixed subscription i have created for this account that's why this renew is shown.
the user you told me (id:383) has subscribed plan when it's recurring later you changed to fixed plan. His plan is is active , in case of recurring plan renewal not shown when subscription is active.

Please cross check it with those user's.
Also see attached screen shot with explanation.

Hi Manisha-

Thanks for that explanation. I'm just trying to understand everything, so the user with the invoice showing as recurring is because when his account was created, it was set to Recurring which is what the plan was at the time of account creation. Is that correct?

So even if we change the plan from recurring to fixed, his subscription will still be recurring, because that's what it was at the time of account creation?

If the above are true - is there any way to retroactively change all of the users so they are able to see the Renew button? Or would we need to reload all of the user data again with the plan setup to be fixed vs. recurring?

Thanks,
Kevin

In addition to my last response - if we change Aaron's plan from Recurring to Fixed, I still don't see the Renew button.

Hello,

As you said that you have changed Recurring plan to Fixed plan , in that case it will not applicable for already subscribed user (user who subscribe recurring plan), it will be applicable for user's who has subscribed fixed plan (after plan changed).

Please don't change plan from fixed to recurring in invoice edit screen , because it will not work and also affect the functionality because it's depend on another entities also.

So even if we change the plan from recurring to fixed, his subscription will still be recurring, because that's what it was at the time of account creation?
These changes will not applicable for already subscribed user's.

No, it's not possible to show Renew button for Recurring plans which are active , because it create impact on other functionality also. It will be shown After Expiration of plan.

Let me know if you have any query.

Thank you again. One last question - if we want to change all of the users from recurring to fixed, are there any other options besides deleting all users and recreating them as fixed?

Hello Kevin,

If you want to change all of the user then cancel their existing recurring plans and assign them fixed plan.
This is the correct way to switch user's from recurring to fixed plan.

Update me if you have any query.

Thanks Manisha. With 3500 users, is there any way to do this as a bulk action? Do you have any suggestions to do this most efficiently?

Hello Kevin,

For this you can write script to expire existing subscription and assign them new plan.
Before this let me know which payment gateway is used for recurring payments.