Hey Tugrul,

I am really sorry but I couldn't find your refund request. Can you please fill up the form from this page? http://stackideas.com/refunds
You need to key in your Full name, E-mail and Transaction ID and the reason you want a refund. Thank you.

Hi Shiyi,

i have request from the link now that you give me, thanks for your quality and hope to work again.
Thanks
Dr. Tugrul Yildirim

Dear Tugrul,

Are you sure you fill up this form? http://stackideas.com/contact?form=refund
I did not receive anything from you yet
If the form was sent successfully, you will get an e-mail reply.
Did you receive an e-mail?

i have send it 2 times i dont have receive an email, only sende succesful, read the refund policy and your request will process, after send succesful i have saw this sentences. İF you want i can send a email ?

You can see it from my screenshot.

Hey Tugrul,

Did you fill up all the fields that I pointed with red arrows?

Yes i did, write from my smartphone, tablet and notebook. I have attach my screenshot. Please help regarding this. Its not possible ? Also when i have attached picture it means i can not make any field empty, when it would be empty i cant send the form (

Dear Tugrul,

Then can you please send the following details to support@stackideas.com ?
1) Full Name:
2) Purchase's email address ::
3) Transaction ID :
4) Your technical issue’s thread URL :
5) Why do you want to get refund?

Hi Shiyim

i have written as Mail to support@stackideas.com and receive also a automatic Email and also a Ticket number like Ticket ID: 45545
Thanks for you ultimate Support..

Hey Tugrul,

Glad that I can be of help. I hope your refund will be process by the account department soon.
As tomorrow is weekend, you might get your reply delayed.

I hope you have a great day. Thank you.

Hi Shiyi,

I have get a response from Mark see below. and my Response to him is in my next reply in this forum, But does he see this reply or can you forward this to him Thanks.
Hey Tugrul,

I am really sorry for the delay of this reply as it is a weekend for us here. We could provide you with the refunds but it seems like you still have EasyDiscuss installed on the site at http://esorum.com/index.php/discussions/index . Please ensure that the software is removed from your site

If you are replying this via e-mail, there could be times when your email could be discarded by spam. Please use our online helpdesk which is available at https://crm.stackideas.com

If you have any other inquiries, feel free to drop us an email at support@stackideas.com or contact us via our helpdesk, https://crm.stackideas.com

Warm Regards,
Mark Lee
Operations Manager
Stack Ideas Sdn Bhd

Hi Mark,

First of all thank your for your supportive interest. I have now remove all the joomla with Easydiscuss on my server and also the database i have removed. When there would be any things you can also delete the data from my server if something i have do wrong. I am highly appreciated with StackIdeas and will recomend it to my other Webmaster friends and hope in future to work again together. Please Refund my request again to my Paypal in that i have pay.


Regards
Dr.Tugrul Yildirim

We normally do not offer a refund for this reason to protect ourselves due to our licensing policy but we have executed a refund this time for you.