By Tony Boutemeur on Tuesday, 08 May 2018
Posted in General Issues
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Hello,

I think there is maybe an error inside Easydiscuss app for Easysocial

I customized (overrided in Vanilla template) Easydiscuss app.

Please find my attached picture when the widget filter is positionned on "All". All works fine!

Unfortunately, when the widget filter is positionned on the other filters like "unanswered", "replies", "resolved", and "unresolved":

- Locked button disappears;
- Private button disappears;
- and all priority icon disappears;

Please find my second attached picture for example.

As you could see, for the same discussion "Thank you for choosing EasyDiscuss", there are missing some icons and priority label.

There is only one file items.php for all widget menu filter and I think if it's ok for "All" it should be right for the others, isn' it?

Do you have any idea for fixing it?

Thank you for your help.

Tony
Hi there,

I suspected that there are some checking missed when you do those customization on your site as currently we will use items.php files to display those layout currently.

By the way, i am really sorry but unfortunately we cannot accommodate your request currently as it is beyond our support scope's policy as outlined in https://stackideas.com/support

Having said that, if you require us to perform the customization for you, you can always request for a quote from us at https://crm.stackideas.com and select "Customizations" . Our sales person would be glad to send you a quote for the customizations that you have requested.

Thanks for your understanding.
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Tuesday, 08 May 2018 16:09
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I don't want a customization service, it was not my request.

Thank you for your answer, I will find out the solution.
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Tuesday, 08 May 2018 16:36
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Hi there,

You are most welcome and thanks for your understanding.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Thanks for understanding
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Tuesday, 08 May 2018 16:51
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