Private message replies triplicating and notifications not going away
By Fidel Carrera on Friday, 04 September 2015
Posted in Technical Issues
Replies 21
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Hi,

A lot of times when my users respond to one another via easy social messaging, it sends their replies 3 times. We have tested it on our end and its not feom over clicking of the button.

Also, some users are receiving notifications for conversations between other users and they can't delete it. When they try to delete it from their messages they receive an error that they don't have permission to do so.

Thanks.
Hi,

The issue of notifications not disappearing is also occuring in the easydiscuss forum tool bar.

Thanks.
Fidel Carrera
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Friday, 04 September 2015 22:11
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Hey Fidel,

I have just logged into your site and tried creating a conversation with a user and I have no idea how to reproduce these issues that you have mentioned
Mark
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Saturday, 05 September 2015 01:40
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Use the same credentials on my live environment vghl.myvirtualgaming.com
Fidel Carrera
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Saturday, 05 September 2015 03:48
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Hey Fidel,

I do not have your live environment details. I am testing this on your dev site with the user "Testingtesting".
Mark
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Saturday, 05 September 2015 16:24
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Hi,

The same account works on my live site. I posted the URL in the previous message.

Thanks.
Fidel Carrera
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Saturday, 05 September 2015 20:05
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Okay just tried this on your live site and I still can't replicate this. I don't really know how to explain this but I have created a video for you here, http://screencast.com/t/jqJLHug1d
Mark
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Sunday, 06 September 2015 02:07
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Hi,

I just tested it and it's still happening.

Log in to my live site ans we can message each other.

Thanks.
Fidel Carrera
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Sunday, 06 September 2015 14:52
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Did you take a look at the video that I uploaded earlier? I can't reproduce this error on your site. I am logged in as Testingtesting
Mark
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Sunday, 06 September 2015 15:22
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Hi,

I watched the video but that doesn't really help much

So as you can see, your reply csme through 3 times in our conversation.
Fidel Carrera
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Sunday, 06 September 2015 16:10
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Hm, it only appears once on my end. Can you pass me the account details that received the message from the testingtesting account?
Mark
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Sunday, 06 September 2015 21:42
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Attached
Fidel Carrera
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Sunday, 06 September 2015 21:58
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Hey Fidel,

Okay, I think the issue here is not that the data is stored 3 times but rather the way the SQL query is generating duplicates. Please:

1. Set the user testingtesting as super administrator on your live site.
2. Provide us with the FTP access
Mark
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Sunday, 06 September 2015 22:54
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Are you still online by chance?
Fidel Carrera
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Monday, 07 September 2015 01:01
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We just checked our back end and it looks like messages are being written at least twice to the sql tables
Fidel Carrera
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Monday, 07 September 2015 01:47
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Hey Fidel,

I am really sorry that delay of this reply,

I've tried to using `Testingtesting` user account login in your Joomla backend, but I can't access.

Can you set this user account `Testingtesting` to Superadmin privileges in your live site and provide us with your FTP access as well so we can troubleshoot on this?
Arlex Wong
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Monday, 07 September 2015 18:14
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Super user granted and ftp details attached,
Fidel Carrera
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Tuesday, 08 September 2015 08:10
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hey Fidel,

I've tried to connect in your FTP server, but it seems like you didn't assign the user account to view your Joomla root folder, you can check my attached screenshot below.
Arlex Wong
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Tuesday, 08 September 2015 23:24
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ftp account fixed
Fidel Carrera
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Wednesday, 09 September 2015 01:39
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hey Fidel,

I am sorry that delay of this reply,

Yes, I can connect with your FTP server, I have consult with Mark regarding this, he said only can replicate this issue when login as this user account "Castrogstar" , may i know do you have change this user password? Because I've tried to login as this user account, it seems like that login credentials is not working, please advise.
Arlex Wong
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Wednesday, 09 September 2015 16:58
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Hi,

This is happening to many users on my site. I will update the password for my account for you now.

Thanks
Fidel Carrera
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Wednesday, 09 September 2015 18:59
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Hey Fidel,

I am really sorry that delay of this reply,

It seems like this CometChat - plugin causing this issue, when I disable this plugin from your backend > Extension > plugin manager, it work prefect fine, perhaps you can consult with CometChat developer regarding this?

Keep us updated then.
Arlex Wong
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Friday, 11 September 2015 10:54
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