By Ulysses Gonzalez on Thursday, 12 May 2022
Posted in General Issues
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Think I may have an issue with the sales report
https://www.screencast.com/t/HuqzE412pAD

It seems the figures aren't adding up, even the dashboard says the same
https://www.screencast.com/t/2gfdEfiJ7 and it shows 7 sales; which is not correct.

Noticed the renewals show 2, but there was only one and it was for $600, not $1200. https://www.screencast.com/t/ojwJwMs4cQ

It says there were 4 sales when I dug deeper.
2 for $4,000
2 for $1,200

Yet, the actual sales were:
1 unit for $2,000
1 unit for $600

So the total should be: $2,600

The subscription growth does only show 2 active.
https://www.screencast.com/t/SbohEznkL
Hi Ulysses,

I have helped you rebuild the stats under the statistics page. Can you check again?
I believe before the rebuild there were subscriptions included in the statistics which no longer exists.

By the way, stats build interval can be configured from the following.
Settings>System>General>Stats Build Cron Interval
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Friday, 13 May 2022 12:45
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Thank you, Raymond
Moving forward, if this occurs again, now I know it's as simple as rebuilding stats, huh.
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Monday, 16 May 2022 11:11
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You're most welcome Ulysses and yes that is correct.

Regards.
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Tuesday, 17 May 2022 10:56
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