PayPlans | Re-Activation Caused Amount to be Totaled
By Ulysses Gonzalez on Tuesday, 20 September 2022
Posted in General Issues
Replies 5
Likes 0
Views 339
Votes 0
Hope you enjoyed your holiday

I wanted to submit this over the weekend, but didn't want the support tickets to be over-flowing when you all returned on Monday....

So here goes.....We decided to extend a student, but instead of clicking the "extend" button. I clicked "update status". Then clicked "Active" under "New Status". What this did was in fact re-active the expired student, but unfortunately, added it as an Admin Pay for 50% discount.. #strange. https://www.screencast.com/t/IgjJCewUCV2

Under "invoices" filter now at 7-days and you can see the student with total =$600USD.

Then I go into "Logs" and attempt to locate it over the weekend, but ran into some issues with the search button at the top. You can see here that if I search for 7-days, then click to next page. It will reset the search to all again... Then if I click "all" it sends out an error.

Quick Video Screen-share of steps: https://www.screencast.com/t/K54wE8F6QPha

The main thing and question for this support ticket is to ask how to delete the $$ for what occurred. As this wasn't actually a fee we received.. It was just an extension an expired student..

The second part is why is the search in "Logs" acting strange?

Hope this helps explain the situation.
Hey Ulysses,

Hope you enjoyed your holiday
Yes, Hope you are also doing good.

So here goes.....We decided to extend a student, but instead of clicking the "extend" button. I clicked "update status". Then clicked "Active" under "New Status". What this did was in fact re-active the expired student, but unfortunately, added it as an Admin Pay for 50% discount.. #strange. https://www.screencast.com/t/IgjJCewUCV2
When you try to change the status to active of expired subscription, it will be considered as a renewal. So as you already created a discount rule for renewal with 50% discount, that's why 50% discount is applied.
https://kissielts.com/administrator/index.php?option=com_payplans&view=discounts&layout=form&id=16

Let me know what you are trying to do with that expired subscription, so I'll assist you.

The main thing and question for this support ticket is to ask how to delete the $$ for what occurred. As this wasn't actually a fee we received.. It was just an extension an expired student..
Do you mean you wanted to delete invoices?

The second part is why is the search in "Logs" acting strange.
I'll check on this.

Looking forward to your response.
Manisha Ranawat
·
Tuesday, 20 September 2022 11:54
·
0 Likes
·
0 Votes
·
0 Comments
·
Do you mean you wanted to delete invoices?


Yes, I just like to delete the invoice; which was entered incorrectly.
I couldn't find it myself, the invoice #8O56WJCMH2X4 in order to delete that $600.00 admin pay.

Then I ran into trouble with the search within logs.
That's when I decided it was time to call in the BiG GUNS
Ulysses Gonzalez
·
Wednesday, 21 September 2022 12:01
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Ulysses,

Yes, I just like to delete the invoice; which was entered incorrectly.
I couldn't find it myself, the invoice #8O56WJCMH2X4 in order to delete that $600.00 admin pay.
In PayPlans, we don't allow admin to delete invoices from the backend.

If you want to delete the invoice then it can de be done from the database only and need to change other entities also using the same invoice number. As transaction payment is attached with the invoice.

Let me know if this is the only user you want to delete the invoice or some more customers.
So I'll guide you.

Looking forward to your response.
Manisha Ranawat
·
Wednesday, 21 September 2022 12:47
·
0 Likes
·
0 Votes
·
0 Comments
·
In PayPlans, we don't allow admin to delete invoices from the backend.

Okay, good to know....

Let me know if this is the only user you want to delete the invoice or some more customers.
So I'll guide you.

Yes, this is the only one.. thank you
Ulysses Gonzalez
·
Wednesday, 21 September 2022 15:36
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Ulysses,

Yes, this is the only one.. thank you

To delete this invoice: https://kissielts.com/administrator/index.php?option=com_payplans&view=invoice&layout=form&id=1598

1. Go to your site database and search for table #__payplans_invoice table.
2. In this table search for invoice id 1598 and delete it from DB table.

Note: It's not recommended option to delete invoices manually from the database. In case if you need to delete then always contact us, so we will check it's impact and let you know.

Let us know if you will have any queries.
Manisha Ranawat
·
Wednesday, 21 September 2022 16:59
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post