Hi Ulysses,

I have some questions.
1. May I know after those 2 emails are sent, and you run the cron again, are the same emails getting sent again? You can try running the cron several times in quick succession and see what's the result.

2. Which cart abandoned emails do those belong to? Both 1 day, both 7 day, or one each?

1. May I know after those 2 emails are sent, and you run the cron again, are the same emails getting sent again? You can try running the cron several times in quick succession and see what's the result.

No, they are not getting sent again.

Which cart abandoned emails do those belong to? Both 1 day, both 7 day, or one each?

Yes, both 1-day and 7-day, same as the attached previously.
Hope this helps.
thanks

Thanks Ulysses. Unfortunately I am still not able to reproduce the issue on my local instance.

Is there a way that I can reproduce the issue easily on your site with my own user? Do provide us the specific steps.

Sure, simply create an account, then go to any of our paid courses.
For instance, you can go to:
https://website.com/courses/7-self-study/29-speaking

Click through, as if you were paying for the course.
Attached are some visuals..

Can't wait to solve this issue, as each student who abandoned the cart is receiving two emails about 5 minutes apart the following day.

So once done, you should receive two emails almost back to back the following day..

Hope this helps so we can solve it..
thanks

Hey Ulysses,

Would it be possible to provide us database access? I would like to see if I can modify the subscription date to speed up the abandoned cart email generation.

Would it be possible to provide us database access? I would like to see if I can modify the subscription date to speed up the abandoned cart email generation.

Sure, I just don't know how to give permissions without it being a process.
Currently, I connect to my database via putty/ssh, then get onto via web browser.
Any ideas?

Hey Ulysses,

I'm not currently aware of any fully functional database component on Joomla 4 that allows us to view/update database tables. So the only way is for us to access it from outside of Joomla.

Would it be okay to provide the steps needed? You may set this thread to private once you do this.

Would it be okay to provide the steps needed?

Basically, this is how I setup and use phpmyadmin
https://docs.bitnami.com/aws/faq/get-started/access-phpmyadmin/
You already have all of my credentials under site access.

Hey Ulysses,

Hope you are doing good.

I am able to replicate the issue to send emails multiple times. I've logged this into our issue tracker and we will release it in our future release.
For now to resolve this issue, find attached file and replace it with the below-mentioned filepath.
root\plugins\payplans\email\app\email.php

After applying the changes, please take a look at this issue again and update us with the results.

Looking forward to your response.

Hi Manisha....
Welcome back.
Hoping everything went well with your new arrival

Thought you should know, that I have tested, but didn't receive an email at all.
So I am testing it one more time with another user.
I will let you know if I don't receive something today...

On another topic we went ahead and updated assuming that may help with the issue.
But waiting to fix and issue with our install first... So we will get the install and update corrected.
Then we will try once more to see if the email is sent properly and will send an update for email on this ticket...
thanks for your help.

Hey Ulysses,

Hi Manisha....
Welcome back.
Hoping everything went well with your new arrival

Thank you Ulysses Yep all good here.

Ok, keep me updated on this.

Thank you!

Hi @Manisha,
I am sorry to inform you that the patch didn't work.
Tested it several ways with the user "angel".
Now, I don't receive an email at all... #strange

I haven't re-uploaded the file since you mentioned that the new release will have a patch, correct?
Even still, the question is still, why I haven't received any abandon cart notification....

Hey Ulysses,

I've tried to access your site backend but the credentials not working anymore.

Username and password do not match or you do not have an account yet.

Please cross-check it and update me so will check this issue further.

Quoted from Manisha Ranawat on Tuesday, 02 August 2022

Hey Ulysses,
I've tried to access your site backend but the credentials not working anymore.
Please cross-check it and update me so will check this issue further.

HI Manisha,
So sorry about the wait...
I wanted to take care of a prior issue @Arlex and I was working on.
It seems now with the most recent PayPlans Update there are no issues with the email being sent.

By the way, I wanted to mention, the files you said I would have to update here:
https://stackideas.com/forums/payplans-acl-changes-during-upgrades

Its correct for me to believe they didn't change; so there was no need to replace files, correct?

Hey Ulysses,

I wanted to take care of a prior issue @Arlex and I was working on.
It seems now with the most recent PayPlans Update there are no issues with the email being sent.

Thank you for updating us on this and sounds good that your issue is resolved.

Its correct for me to believe they didn't change; so there was no need to replace files, correct?

The changes provided in that forum post is specific to your requirement only, so you will need to replace the files back after upgrading PayPlans.

Let me know if you will have any queries.

Thank you for understanding!