By Randy Carey on Tuesday, 26 June 2018
Posted in Technical Issues
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I’ve taken over management of a Joomla site and I’m trying to get Easy Social to reconnect with S3. In S3 I can see many synced files from a year ago, but nothing seems to have sync’ed since.

I manually run the cron job and get a series of messages like “No photos to upload to Amazon S3 right now.” I checked the table #__social_photos, and while I see a few items with a state of 0 and some with -1, most are 1 …including the more recent files. I checked the table #__social_storage_log and all the records since March 13, 2018 include the message “The request signature we calculated does not match the signature you provided. Check your key and signing method. “ (I assume this is when I upgraded Easy Social.)

Because I am a consultant, I have some limitations as to what I have access to and limitations as to how much access I can give to support. What I’m looking for is advice as to what I should be looking at?
Hi there,

Have you referred to our documentations here https://stackideas.com/docs/easysocial/administrators/remote-storage/setup-amazon ?
If yes and those issues still persisted, can you provide us with your Amazon S3, path to your backend, valid backend and FTP access for us further check on this issues.

Please advice.
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Tuesday, 26 June 2018 12:08
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After further research, it appears that the assets being pulled from S3 are on an S3 account owned by a previous (and now defunct) company. So my initial question is no longer relevant. I will open a new ticket addressing my new situation.
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Wednesday, 04 July 2018 04:45
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Hi there,

Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding
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Wednesday, 04 July 2018 10:48
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