My domain IS listed
By nev sagiba on Tuesday, 20 December 2016
Posted in Technical Issues
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Hello,

I get this error but there is no reason for it.
"Your current domain is not listed in our list of supported domains and you will not be able to utilize the versioning services. Please enter your domain name in your license area to be able to utilize our services
Running on an outdated version of EasySocial which may potentially be exploited by attackers. Please upgrade to the latest version the soonest possible."

Same issue al;so with EasyBlog.

I updated the API key.

WHERE DO I ENTER IT??

Regards,
Nev
Hello Nev,

Are you installing EasySocial on the site again? I am currently checking your site and it's interfering with my checks :|
Mark
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Tuesday, 20 December 2016 21:31
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Hello,

Yes.
It seems have stalled.
Please advise what I should do.
nev sagiba
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Tuesday, 20 December 2016 21:37
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Hi Mark,

I have quit and logged out.
I won't log in until I get advice from you.

Regards,
Nev
nev sagiba
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Tuesday, 20 December 2016 21:39
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Hello Nev,

I sincerely apologize for that, our scripts wasn't checking for your site correctly as there was some duplicate order from your account. I believe this could be caused by a very old order from your account but it is all good now.

Looking back at your account, you have been with us for so long! Thank you for being a loyal supporter and appreciate it very much!
Mark
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Tuesday, 20 December 2016 21:40
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Hi Mark,

Your products are fantastic, with few issues

Is it ok and safe to try updating ES & EB now?

Nev
nev sagiba
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Tuesday, 20 December 2016 21:44
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Many thanks!
nev sagiba
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Tuesday, 20 December 2016 21:50
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You are most welcome Nev Yes, it is safe to go ahead and update our extensions.
Mark
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Tuesday, 20 December 2016 21:54
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Hi Mark,

My development site is having the same issue.
Please let me know what changes I need to make in backend or to files,.

Regards,
Nev
nev sagiba
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Tuesday, 20 December 2016 22:16
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Hello Nev,

What is the url of your development site?
Mark
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Tuesday, 20 December 2016 22:33
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There are two.

They are behind a temporary page whilst in dev.

https://bestsydney.com.au/

and https://tassiesecrets.com.au

Do you need Admin?

Regards,
Nev
nev sagiba
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Tuesday, 20 December 2016 22:38
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Hello Nev,

Each Pro license only entitles you to obtain support and service for 1 domain only. This is why you are getting those messages because the domain name bestsydney.com.au and tassiesecrets.com.au isn't part of your supported domain.

Please learn more about this from https://stackideas.com/forums/support-services-will-be-limited-to-your-supported-domain-only

We do allow subdomain development sites so you could have bestsydney.bestbluemountains.com and tassiesecrets.bestbluemountains.com
Mark
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Tuesday, 20 December 2016 22:41
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Hello Mark,

Thank you for the material .
I have just read it.
I do understand and I have no intention to abuse but I feel its important to keep dev sites updated until I launch.

I have them on their own domain.
Will the subdomain method work?

I plan to launch them next year and upgrade my plan accordingly once launched live.

Regards,
Nev
nev sagiba
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Tuesday, 20 December 2016 22:47
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Yep, as long as your primary domain is bestbluemountains.com, both your subdomains under this main domain would work
Mark
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Tuesday, 20 December 2016 22:57
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Hmm, I would have to reload them as subdomains tobestbluemountains.com
I I update once live will missing updates creat issues?
nev sagiba
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Tuesday, 20 December 2016 23:08
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Hm, sorry but not sure what do you mean. You just need to access those test sites under a subdomain. Example:

- bestsydney.bestbluemountains.com
- tassiesecrets.bestbluemountains.com
Mark
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Tuesday, 20 December 2016 23:10
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Oh, OK , I'll try that!
nev sagiba
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Tuesday, 20 December 2016 23:13
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Thanks
Mark
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Tuesday, 20 December 2016 23:16
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Fail to access site using that method.
Site is on its own url

I'll try experimenting tomorrow.

Thanks for your support today:)
nev sagiba
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Tuesday, 20 December 2016 23:23
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Hello Nev,

You need to create a new dns for the subdomain You can contact your web host to create them.
Mark
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Tuesday, 20 December 2016 23:25
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Crazy, same problem Mark?
chris
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Wednesday, 21 December 2016 02:59
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It's a different issue. Subdomains cannot be supported yet but as long as your site is on localhost / 127.0.0.1 it should work
Mark
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Wednesday, 21 December 2016 09:57
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Hi Mark,

Thanks!
I think I understand.
Will follow it up.

Regards,
Nev
nev sagiba
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Wednesday, 21 December 2016 15:44
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Hello Nev,

Sorry I was wrong, the version info will only work for the domain you set in your license as of now. We are going to allow the use of subdomains soon.
Mark
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Wednesday, 21 December 2016 16:21
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Hi Mark,

Do you have an ETA for it to work with subdomains?
I just set it up but it fails.
However I'll leave it set up for now.
Looking forward to when its possible.
For now it's not critical and I'll keep developing.
Thanks for the update.
nev sagiba
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Wednesday, 21 December 2016 18:58
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Hello Nev,

You could still continue developing but the quickest work around for you now, is to place it in a subfolder. Example:

http://bestbluemountains.com/bestsydney/
http://bestbluemountains.com/tassiesecrets/

This way, it would acknowledge that it is a test site.

By the way, those errors really don't mean any harm. Everything will work as usual except that you do not get the latest version information from our server.

Thanks for understanding Nev.
Mark
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Wednesday, 21 December 2016 21:17
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Hi Mark,

Many thanks for the update information.
nev sagiba
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Friday, 23 December 2016 06:14
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By the way Nev, we just rolled out an update on our services and subdomains will also work now
Mark
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Friday, 23 December 2016 09:38
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Hi Mark,

That was fast!
Thanks for the fast a awesome support.
I'll try it now.
nev sagiba
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Friday, 23 December 2016 10:47
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You are most welcome Nev Yep, in the coming weeks, you'll get better response from the team too because we are eliminating all these abuses for our support.
Mark
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Friday, 23 December 2016 11:13
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Well done!
I'm with you all the way
nev sagiba
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Friday, 23 December 2016 15:11
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Thank you Nev, appreciate this very much!
Mark
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Friday, 23 December 2016 15:36
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