Major issue doing a minor update to 5.1.4 from 5.1.3
By Eric vanBok on Monday, 24 April 2017
Posted in Technical Issues
Replies 11
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My site details are in my Dashboard.

I tried to do the minor upgrade from 5.1.3 to 5.1.4, and everything broke. The website went down and I was getting a 500 error on both the front end and backend. I could not even log into the admin area of Joomla.

The only way I could gain access to the website again was to rename the easyblog component directories for the front end and back end.

When I attempted a reinstall, I got the same issue all over again. It completed installing the admin site files part of the install and then it stopped. Checking the front end showed a 500 error and the backend had the 500 error too.

How could a simple upgrade of easyblog break both the front and backend of the website?

Please help. At the moment our blog is completely offline.
Hello Eric,

Can you please edit your post and include both the back end and FTP access please?
Mark
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Monday, 24 April 2017 21:14
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All those details are already in the post.

Also, I restored the easyblog directories from backup so that I could get the website and blog back online.

I can't update easyblog to the latest release though. Doing so gives the 500 errors again.
Eric vanBok
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Monday, 24 April 2017 21:46
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Hello Eric,

Ah the access shows up now. Great. May I have the green light to proceed with the upgrade of EasyBlog for your site?
Mark
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Monday, 24 April 2017 21:49
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Hello same here since update error 500 both back and frontend if you found a solution please provide a update i think more people have same problem

thank you
Michael Papst
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Tuesday, 25 April 2017 01:45
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Hello Michael,

Can you please start a new thread and provide us with the access and FTP to look into this? By the way, were you upgrading from an earlier install of 5.1.x ?
Mark
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Tuesday, 25 April 2017 01:49
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i am allways up to date so i upgrade from the last version to the newest version i also create allready a other suport request post

i will look for the access and attach to other post
Michael Papst
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Tuesday, 25 April 2017 02:12
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Thanks Michael, replied you on the other ticket. I believe this issue only occurs if you were upgrading from an older 5.1 instead of 5.0.

Eric, let me know if you are okay with me proceeding with the upgrade.
Mark
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Tuesday, 25 April 2017 02:22
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Hi Eric,

We've successfully upgraded your EasyBlog to latest version of 5.1.14.
Please verify again.

Hope this help and have a nice day
Sam
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Tuesday, 25 April 2017 17:37
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Hello Eric,

We are running some tests on your site as we are trying to find out which plugin on the site that is trying to remove those EasyBlog folders when we upload the package.
Mark
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Tuesday, 25 April 2017 20:07
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Sorry for the slow response. My subscription emails to this thread were not getting to me, so I didn't know you replied until I looked.

Thank you for getting in there and getting the upgrade complete. Any thoughts on what caused the upgrade issue? I notice there is an update now to 5.1.5. Will I still have upgrade issues? Or is it safe for me to try the update?

Let me know when you are able. Thank you.
Eric vanBok
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Wednesday, 26 April 2017 20:37
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Hello Eric,

The entire problem was actually caused by a bug since version 3.7.x in EasyBlog. In 3.x, the following files has been added

/administrator/components/com_easyblog/easyblog.16.xml
/administrator/components/com_easyblog/easyblog.30.xml

When you try to upgrade, Joomla is trying to remove folders from the admin section of your site because it reads the first xml file instead of reading easyblog.xml

We have fixed this partially in our 5.1.5 release but to fix this altogether, it will need a brand new installed (5.1.6) which removes both of these files if they exist. Anyway, I have fixed this altogether for you by removing both of these files and installation is a breeze now!

By the way, I have also updated your site to 5.1.5. You should be able to update the rest of your sites without any issues now
Mark
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Wednesday, 26 April 2017 21:22
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