It is not possible to perform profile updates
By Bernt-Uwe Berwing & Markus Berwing GbR on Friday, 16 December 2022
Posted in General Issues
Likes 0
Views 278
Votes 0
Hello,
we are just in final setup and configuration phase for our new website based on Joomla 4 and are using combination of EasySocial with PayPlans and EasyBlog.

We are facing an issue now with EasySocial that after user registration the user is not able to complete the profile by using the top link. Nothing happens when the user clicks on the link.
Same situation when he tries the profile update link.

Only when we use the direct link I can access the profile page:
https://abc-deutsch.de/index.php/benutzer-dashboard/bearbeiten?activeStep=1

Please note I had a similar issue in the past resulting in page 404 error and this was fixed in
ticket
https://stackideas.com/forums/404-page-when-trying-to-complete-the-profile

But now we simply cannot access profile page itself


Thanks and regards
Markus
I believe you have changed (add/delete) the current menu structure on your site so the route SEF URL is not working fine in Easysocial.

So I already helped you purge the SEF URLs from the backend > Components > Easysocial > SEF URLs > click purge button > access your site homepage again, the system will regenerate the final Easysocial SEF URLs base on your current men structure, it should work fine now, can you give it a check again?
Arlex Wong
·
Friday, 16 December 2022 10:23
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Arlex,

thanks for the support - as always much appreciated.

Now all is working fine.
This is however strange since I have not changed anything on the menus and menu structure.
But in case of reoccurences I know that I should always use SEF URLs purge.

Thanks and regards
Markus
Bernt-Uwe Berwing & Markus Berwing GbR
·
Friday, 16 December 2022 18:40
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusion in the future. Please start a new thread if you have any other issues in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.
Arlex Wong
·
Friday, 16 December 2022 18:42
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post