Issues with account activation
By Jay on Saturday, 12 May 2018
Posted in Technical Issues
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We keep getting users trying to sign up that find they get an error message when they try to activate. In all cases when I check, the account shows it was actually activated okay. One user reported the message as "Sorry, the token provided cannot be found". Unfortunately I haven't been able to reproduce this error but I see at least one other person has reported this in the past so I was wondering if you have any insights into why this may happen for some users?
Hi Itamar,

I tried reproducing this on my local instance but was unsuccessful. Since you said that the user is already activated, then the error occurs because the user is already activated(activation token is no longer valid once the user is already activated).

Perhaps you can ask the users, after they see the activation page, what are the exact steps they took to reproduce the error.
Raymond
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Monday, 14 May 2018 15:50
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Thanks - it was a wild hope you may have come across this already! For starters I have changed the error message users get if they try and activate an account that has already been activated, as it was quite cryptic for users to understand (invalid token means nothing to them!) I will work further with them to try and find exactly what they do to get the error.
Jay
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Monday, 14 May 2018 16:39
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You're most welcome Itamar.

Alright let us know when you have the exact steps to reproduce this.
Raymond
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Monday, 14 May 2018 19:29
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