By James Condit on Friday, 01 April 2022
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Hello, I have tried with the launcher and the full package, but the installation just hangs forever on Copying Files. I have other Joomla sites on this server and have never run into anything like this before. I have checked and PHP settings meet the recommended StackIdeas requirements. Any idea what could be causing this?

Thanks!
Hey there,

It seems that I am getting this warning message "<b>Warning</b>: Zend OPcache API is restricted by "restrict_api" configuration directive in <b>/srv/users/serverpilot/apps/cincimen/public/libraries/vendor/joomla/filesystem/src/File.php</b> on line <b>330</b><br />
<br />
" in the JSON response of 'Copying Files' as shown in the screenshot. https://monosnap.com/file/svqwTxxYK4il33lDJSziHewsBciYwT

So this caused syntax error on the JSON and the ajax call can't proceed to the next installation step. You will need to consult with your web hosting regarding this warning message and see how it goes.

I had set the 'Error Reporting' setting to 'none' for now and installed the latest version of EasySocial on your site already.
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Friday, 01 April 2022 11:49
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Oh great. Thanks so much. I have never had a problem with fetching software packages or anything before. I will definitely look into the server configuration, but I just want to confirm: you were able to install normally by turning error reporting to none? I usually do that but I forgot on this install.

Thanks for the quick solution!
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Friday, 01 April 2022 12:42
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You're most welcome.

Just for your information, I have locked and marked this thread as resolved to avoid confusion in the future. Please start a new thread if you have any other issues in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.

but I just want to confirm: you were able to install normally by turning error reporting to none?


Yes, so that the error message won't be shown and won't affect the JSON response even there is during the installation.
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Friday, 01 April 2022 13:04
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