By Pieter on Friday, 05 January 2018
Posted in General Issues
Replies 6
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My users often complain about that it is impossible to safe their profile.

The popup alert message does not show the exact incomplete fields. It only shows a message that says "please correct the fields below"

And there is no obvious alert message at the incomplete field that give an alert to the user.

So i like to have more attention to the fields that are not correct... please help me on this
oh and another issue in this: the birthday field is not being saved. every time you open the profile it is blank.
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Friday, 05 January 2018 19:43
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Hey Pieter,

When your user tries to save their profile and hit errors, EasySocial would highlight the fields that has errors in red as you can see here, http://take.ms/r3KqU

Are they not showing up on the site? Could you provide me with the user account that could replicate this issue?
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Friday, 05 January 2018 23:36
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The highlight is not shown on our website

The login is (and was) added in my first post.
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Saturday, 06 January 2018 00:36
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Hi there,

It seems that issues is because you have made some modifications on your site at this path .../templates/yoo_luna/html/com_easysocial/profile/edit/default.php. This modification are done by you and caused this issues to happen as outline here
http://stackideas.com/support .

Currently, i have renamed that files to "default_bak.php" and it should works as it should now. Please give it a check and see how it goes.

By the way, if you insisted to use it, it would be best if you can check/revise your codes again and see how it goes. Please advice.
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Monday, 08 January 2018 12:54
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Thanks for the help.

We have modified that file because our users complain a lot about that they could not find the profile fields. As they are hidden in the "Your Profile Info" tab.

When a user has an error in a field in the Profile Info, it is not clear that the field is hidden in that tab.

Why is the popup not telling the user what field is incorrect?
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Monday, 08 January 2018 17:27
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Hi there,

As they are hidden in the "Your Profile Info" tab.

It is hidden because on your user's workflows settings, you set them to be hidden as for example as you can see here http://take.ms/D9GtL. You need to enable this in order for you to shown them on "about me" sections.

Why is the popup not telling the user what field is incorrect?

Currently, it is we only shown like this http://take.ms/DMUsS and it not possible for us to listed all those not filled filed on the pop-up currently as consider that user, didnt filled any of required fields, and you need to fill 5-10 fields. It will looks weird to list all field on the pop-up.

By the way, when you opened those steps(the one that is highlighted -> http://take.ms/DMUsS), those filed will be highlighted with red color as shown http://take.ms/1RdwC

Please advice.
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Monday, 08 January 2018 17:42
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