By BTSC_Blog on Monday, 19 September 2016
Posted in General
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Hello,

I have just purchased renew product. But I can not download product .
Please advice;

Best regards,

EaungfahJ.
Hello EaungfahJ,

I'm really sorry for the inconvenience caused. Would you mind providing me with your order reference please? So i can update your account accordingly.
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Monday, 19 September 2016 18:19
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Please check from attach file.

Best regards,

EaungfahJ.
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Monday, 19 September 2016 18:26
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Or my purchased is on processing.

Order ID : SI160919-4203-92184
Paid In Full : Sep 19, 2016
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Monday, 19 September 2016 18:27
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Hello EaungfahJ,

Thank you for providing me with your order reference, i have already updated your account and would you mind checking and verifying it on your dashboard please?
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Monday, 19 September 2016 19:06
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Thank you for your update my account.

Best regards,

EaungfahJ.
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Tuesday, 20 September 2016 11:43
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Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.

Have a nice day ahead
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Tuesday, 20 September 2016 12:11
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